Project Manager

About SugarShot

SugarShot is a modern Managed Service Provider delivering IT, cybersecurity, and cloud solutions to growing businesses. We help organizations simplify and strengthen their technology environments through a proactive, security-first approach and a highly responsive support model.

The MSP market supports the IT, security, and compliance needs of the majority of SMB and mid-market companies. It is a large and essential space, yet many providers still rely on reactive service models, manual processes, and fragmented toolsets. At SugarShot, we take a different approach, focusing on scalable systems, operational rigor, and a client experience that aligns with how modern businesses operate.

Our model combines people, process, and technology to deliver consistent, high-quality outcomes across service delivery, security, and strategic IT initiatives. We prioritize visibility, accountability, and continuous improvement, enabling our clients to grow with confidence while we manage and evolve their technology foundation.

Job Summary

SugarShot is seeking a Project Manager (PM) to lead the planning, coordination, and execution of client-facing IT and security projects.

The Project Manager partners closely with Client Success, Service Delivery, Technical Account Managers, and Engineering teams to ensure projects are delivered on time, within scope, and aligned to client expectations. This role is responsible for driving accountability across internal and external stakeholders, managing project timelines and risks, and ensuring a consistent, high-quality delivery experience.

The ideal candidate brings strong organizational and communication skills, experience managing technical projects, and the ability to operate effectively in a fast-paced managed services environment. They are comfortable driving execution, navigating ambiguity, and maintaining structure across multiple concurrent initiatives.

Travel: This role may require occasional travel, with travel up to 10–20% based on project and business needs

Responsibilities Include

Project Planning & Execution

• Own end-to-end delivery of client projects including onboarding, migrations, infrastructure upgrades, and security initiatives
• Define project scope, objectives, timelines, and resource requirements
• Develop and maintain detailed project plans, schedules, and milestones
• Ensure projects are delivered on time, within scope, and aligned to client expectations

Cross-Functional Coordination

• Partner with Technical Account Managers, Engineers, and Service Desk teams to coordinate execution
• Align internal resources and ensure clear ownership of tasks and deliverables
• Facilitate collaboration across teams to remove blockers and maintain project momentum

Client Communication & Stakeholder Management

• Serve as the primary point of contact for clients throughout project delivery
• Provide regular project updates, status reports, and risk communication
• Set clear expectations and ensure alignment between client stakeholders and internal teams
• Translate technical concepts into clear, actionable communication for non-technical stakeholders

Risk Management & Issue Resolution

• Identify project risks, dependencies, and potential delays early
• Proactively manage issues and escalate as needed
• Drive resolution across stakeholders while maintaining timelines and quality

Process & Delivery Excellence

• Ensure projects follow defined delivery frameworks, standards, and best practices
• Maintain accurate and up-to-date project documentation
• Continuously improve delivery processes based on lessons learned and feedback

Operational Alignment

• Coordinate project handoffs to Service Delivery and Client Success teams
• Ensure proper documentation and knowledge transfer at project completion
• Support post-project reviews to validate outcomes and identify improvement opportunities

What You Bring

• 4–8+ years of experience in Project Management within IT, MSP, or technology environments
• Proven experience managing technical projects such as cloud migrations, infrastructure deployments, or security implementations
• Strong understanding of IT environments including endpoints, cloud platforms (Microsoft 365/Azure), and networking concepts
• Experience working in fast-paced, multi-client environments with competing priorities
• Excellent organizational, time management, and prioritization skills
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• High level of ownership, accountability, and attention to detail
• Familiarity with project management tools and methodologies (Agile, Waterfall, or hybrid approaches)
• PMP, PRINCE2, or equivalent certification is a plus
• Bachelor’s degree preferred or equivalent professional experience

Success Metrics

Primary Metrics:
• On-time and on-budget delivery of projects
• Client satisfaction and feedback during and after project delivery
• Reduction in project delays, escalations, and scope creep
• Effective coordination across internal teams and stakeholders
• Quality and completeness of project documentation and handoffs

The Project Manager is accountable for ensuring consistent, predictable project delivery while driving a high-quality client experience and strong operational alignment across teams.

Benefits

• Competitive compensation
• Healthcare + Vision + Dental benefits
• Remote work environment
• Flexible time-off policy
• Transparent, flat culture