Project Manager

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

We are seeking an experienced Project Manager to join a dedicated delivery team supporting the design, installation, and testing of network circuits and hardware for a large enterprise customer. This role is one of three Project Managers assigned to the account and plays a critical role in ensuring successful, timely, and high-quality project execution across multiple concurrent installations.

The ideal candidate is a strong communicator, highly organized, and comfortable managing multiple priorities while working cross-functionally with internal teams, vendors, and customer stakeholders.

• Lead and manage multiple network and hardware installation projects simultaneously, ensuring delivery within defined scope, schedule, and quality standards
• Participate in customer discovery calls to gather requirements, confirm scope, and align on deployment plans
• Order network hardware and licensing, ensuring accuracy, timeliness, and alignment with project requirements
• Coordinate with internal vendors and third-party partners for shipping, receiving, and on-site installations
• Monitor project progress, identify risks or dependencies, and develop mitigation or contingency plans as needed
• Conduct regular project status meetings and provide clear, concise updates to customers, stakeholders, and senior leadership
• Utilize Smartsheets to track installations, manage timelines, run reports, and maintain accurate project documentation
• Handle customer escalations professionally and effectively, driving issues to resolution while maintaining strong client relationships
• Collaborate with engineering, warehousing, vendor technicians, and internal delivery teams to ensure seamless execution
• Identify opportunities to improve processes, create efficiencies, and accelerate delivery timelines
• Foster a collaborative, high-performing team environment that encourages communication, knowledge sharing, and problem-solving

• Minimum of 3 years of experience in IT project management
• Proven ability to manage multiple projects concurrently in a fast-paced environment
• Strong knowledge of project tracking and reporting tools, including Smartsheets and Microsoft Excel
• Experience conducting and managing virtual meetings using collaboration platforms (e.g., WebEx or similar tools)
• Excellent written and verbal communication skills, with the ability to engage effectively with customers and senior stakeholders
• Demonstrated ability to multitask, prioritize, and manage competing deadlines
• Strong problem-solving skills and the ability to remain calm and effective during customer escalations

• Experience supporting network, circuit, or infrastructure deployments
• Strong organizational and attention-to-detail skills
• Customer-focused mindset with a commitment to high-quality delivery
• Ability to work independently while contributing effectively within a team environment

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.