Project Manager

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Project Manager will use the industry’s best practices for project management along with a solid working knowledge of the project management life cycle, the Project Manager plans, directs, and coordinates Account Management projects to ensure that project goals are accomplished within prescribed time frames.  The position is responsible for ensuring project goals and requirements are met on schedule, within budget and are successfully completed. 

The Project Manager adheres and adapts to current processes.  Identifies and recommends improvements to current practices. Handles escalated issues and demonstrates appropriate escalation of issues as needed. Leads major Client projects and may handle some projects internal to Account Management as assigned.

Works independently, relies on experience, judgment, business applications & systems knowledge, and technical skill to plan and accomplish goals.  A wide degree of creativity and latitude is expected. Lead and direct the work of others related to projects

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Initiation

• Defines project objectives/goals; determines the scope of each project as well as the project charter.

• Coordinates with key project personnel for requirements, technical analysis, design, and documentation of solutions to meet business requirements and drive technical problem resolution.

Planning/Development

• Develops and coordinates the project plan by identifying project deliverables, milestones, scheduling, and required tasks. 

• Uses planning and analytical skills in support of requirements gathering, writing functional specifications, understanding current system functionality and processes, and test plan development activities.

• Helps ensure solution design meets client requirements and MedImpact standards.

• Working with stakeholders and Resource Managers, determines staffing requirements and allotment of available resources to each project phase.

• Works with assigned project staff and/or clients to gather and document project requirements. Communicates with project team to outline work plan, assign duties, responsibilities, and scope of authority.

• Ensures that all responsibilities are clearly communicated, from requirements gathering to working with testing teams to ensure solid quality assurance plan.

Production/Execution

• Manages the day-to-day operational aspects of a project and scope by tracking to the project plan.

• Effectively sets and manages client expectations by establishing a positive and productive working relationship with clients.

• Defining, understanding, and taking into account cross-project dependencies and their impact to the individual projects as it relates to the system, resources, and time frames.

• Facilitates regular project status meetings to assess progress versus milestones, and identify areas of potential concern in adequate time in order to mitigate risk.  Tracks projects and issues closely, fosters collaboration from both the client and internal groups and leads issue resolution meetings during projects.

• Manages risks throughout the project by identifying, communicating, tracking and mitigating.  Meets with project personnel to provide technical advice and to resolve problems. Ensures all follow-up action items are owned and closed out by the relevant owners

Monitors/Controls

• Manages and monitors project status by establishing a regular meeting schedule with project teams. Directs and coordinates activities of project personnel to ensure project progress is on schedule and outstanding items or issues are successfully resolved. 

• Creates and communicates regular status reports for management, clients and the project team. Provides formal and ad-hoc updates to management as required. Prepares project status reports and keeps clients and others informed of project status and related issues. 

• Ensures completeness of all project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.

• Participates in reviewing, monitoring, and gaining appropriate approvals for project documentation throughout the project lifecycle including: Vision and Scope, Functional  Specifications, Architecture Specifications and Objectives of the Project.  Ensures completeness of all project documentation throughout the project lifecycle and for obtaining appropriate approvals at each phase of the project.

Closing/Post Release Activities

• Assumes responsibility for delivery by ensuring all components of the project are successfully completed.

• Determines downstream impacts and creates/executes the deployment plan.

• Manages and monitors issues generated by projects after “go-live” during the rollout and maintenance period. 

• Identifies training needs for Clients, Business users, Contact Center as well as Operations personnel.

• Coordinates configuration management and deployment of the project.  Interfaces with other departments for project transition.

Other

• Builds and maintains good working relationships with project client, team members and other departments.

• Mentors Account Mangers in project management methodologies.

Supervisory Responsibilities        

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written).  One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 5+ years’ experience or equivalent combination of education and experience, and 2 years' of SME in respective areas

Computer Skills

Proficient with Microsoft Office (Word/Excel/PowerPoint), MS Outlook and MS Project.  Must be proficient with Project Scheduling Software such as MS Project and Smartsheets. Familiarity with MedImpact developed applications helpful (MedAccess, MedResponse, etc.)

Certificates, Licenses, Registrations

None required; PMP certification is highly desired.

Other Skills and Abilities

·         Must have good negotiation skills, well-developed facilitation and collaboration skills

·         Proven leader and team player

·         Strong client management skills

·         Ability to work in a matrix management organization

·         Driven and committed to overcome obstacles and deliver the project on time

·         Delivery-focused, yet flexible and creative when called upon

Reasoning Ability

·         Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

·         Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

·         Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Language Skills

·         Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 

·         Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Composure

Decision Quality

Organizational Agility

Problem Solving

Customer Focus

Drive for Results

Peer Relations

Time Management

Dealing with Ambiguity

Learning on the Fly

Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required.  Work hours may be changed from time to time to meet the needs of the business.  Typical core business hours are Monday through Friday from 8:00am to 5:00pm Eastern Standard Time zone.

Travel

This position requires no travel however attendance maybe required at various local conferences and meetings.

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego,
California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above
statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.