Project Manager

At Fluxx, we provide software that powers giving and impact, helping foundations, nonprofits, and governments grant easier, collaborate better, and drive meaningful change. At our core, we’re a mission-driven organization, powered by a community of passionate, diverse individuals.

As a Project Manager on the Customer Onboarding Team, you’ll help bring this mission to life by guiding organizations through the implementation of the Fluxx platform. You’ll partner with customers to streamline their grantmaking processes, foster collaboration, and ensure every project delivers lasting value. Your leadership, communication, and technical expertise will help our customers transform how they fund and create impact in their communities.

This is a full time exempt and remote position. Candidates must be located in the United States. 

What you will be doing:

• Operate as a relationship manager and primary point of contact for the customer while leading the implementation of the Fluxx platform. 
• Be well versed and experienced in all aspects of project management. You must know: 1) how to execute projects according to a determined timeline, methodology, scope, and budget, 2) how to track and report on progress to Fluxx management and with the customer project team and key stakeholders  2) how to flag, mitigate and manage risks 3) when to diffuse issues or risks and when to escalate them, and 4) how to maintain quality control throughout the project lifecycle 5) the core tenants of project management discipline inside and out. 
• Facilitate discovery sessions with customers and turn the data gathered in these sessions into functional requirements and user stories as needed to support their validation 
• Be a super awesome communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience and proactively communicate with the customer and key stakeholders
• Serve as the face of the organization to the customer and address all requests, small or large in a timely and professional manner
• Facilitate sessions with project stakeholders to outline scope, goals, deliverables, resource needs, and timelines, and do it all with confidence and a smile
• Have the ability to skillfully push back on customer requests and say no while gaining their trust and consensus around tough decisions
• Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team, oversight and stakeholders
• Conduct demos and support customer training as needed for project work
• Understand what a change order is and recognize when it is appropriate, be able to develop it internally, and communicate the necessity to the customer
• Be eager and able to help develop tools, best practices, and documentation for project management and related processes for internal playbooks, as necessary
• Willing to be hands on supporting your customer and team with validation and documentation required for project sign-off.

What we are looking for:

• A minimum of 5+ years of professional project management or relevant experience, which includes at least 2 years experience project managing in the following areas 1) managing SAAS software projects, 2) participating in and/or driving implementations, and 3) working in a customer facing project role.
• Meticulously detail-oriented with the ability to multi-task, meet deadlines, quickly process information, and demonstrate a dedication to ensuring and maintaining the quality of the end product   
• Inherent ability to think two (maybe even three) steps ahead of the customer and take proactive steps to address roadblocks, issues, and distractions internally and with the customer
• Awesome at being a human centered team player, even temperament, empathetic, and  a good collaborator
• Strong project management skills and ability to effectively manage multiple projects concurrently with tight deadlines in a dynamic environment
• A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration
• Experience with managing key stakeholders and working with senior leadership
• Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions
• Excel at both written and verbal communication
• Be a self-motivated, independent worker and thinker with a positive attitude
• Strong technical acumen and familiarity with productivity tools 
• Strong familiarity with project management tools and methodologies
• PMP is preferred but not required
• Familiarity with grant management processes is a huge a plus.
• Familiarity with Foundation, Non-profit, Social Impact space a plus
• Familiarity with agile development methodologies is a plus.
• Familiarity with Salesforce and grant-making software is also a plus.

Salary:

The expected annual base salary for this role is $100,000- $120,000. The base pay range is subject to change in the future. 

The successful candidate’s starting salary will be determined based on, but not limited to (a) location; (b) individual candidate skills and qualifications; and (c) individual candidate experience. 

Fluxx is committed to fair and equitable compensation practices. We take a market-based approach to pay which may vary depending on your location. Locations are categorized into one of three zones based on a cost of labor index for that geographic location and our compensation philosophy.