Project Manager

General Responsibilities:

• Expected to collaborate and contribute effectively within a team environment.
• Able to solve complex problems and understands interrelated processes within the job role scope.
• Able to work towards achieving business goals without a predefined solution, showcasing adaptability and critical thinking skills.
• Implements product, process, automation and/or streamlines work using industry best practices or incremental ideas to improve experience, efficiency or quality.
• Demonstrates the ability to create team-level processes and optimize existing processes.
• Actively mentors junior team members, contributes to the hiring and performance management process, providing valuable insights.

Responsibilities:

• Manages various client accounts and serves as the liaison between clients and our internal production teams.
• Plans, develops, and oversees project schedules, workflows, and budgets.
• Partners with team leads to effectively allocate resources, assign tasks, and prioritize workloads based on deliverable expectations for concurrent projects.
• Maintains real-time knowledge of in-progress work, upcoming tasks, and critical deadlines for assigned client accounts.
• Regularly reports on project health and status to internal stakeholders and clients. 
• Proactively identifies risks, proposes mitigation strategies, and, when necessary, conveys to clients and stakeholders.
• Ensures the quality of project deliverables and provides actionable feedback to team members if revisions or refinements are necessary. 
• Oversees the management and delivery of key project documentation such as requirements, user stories, acceptance criteria, status, and burn reports.
• Contributes to client growth and retention through project continuation, enhancements, post-launch product support, and maintenance agreements.

Skills & Experience:

• Bachelor’s degree in Project Management, Marketing, or related field.
• 5+ years of experience managing successful digital projects.
• 3+ years of experience in a creative and/or technical client-facing role. 
• Knowledge of the digital product development lifecycle. 
• Experience utilizing Agile and Waterfall methodologies.
• Use of content management systems such as Drupal and Wordpress.
• Ability to manage business aspects of client projects, including: budget planning and review, scope management, risk identification and mitigation, resourcing allocation, and forecasting.
• Experience using productivity and project management tools such as Basecamp, Atlassian Suite, Google Analytics, and Wrike.