About Sycurio:
Sycurio is a global leader in secure, frictionless payment solutions that empower enterprises to enhance customer experience and simplify compliance. Its patented cloud-based technologies protect sensitive data across all customer interactions and channels, ensuring compliance with industry standards like PCI DSS while reducing fraud risk and strengthening trust. Founded in 2009 as Semafone, Sycurio supports organizations in over 50 countries across five continents, partnering with leading brands worldwide. Backed by major investor Livingbridge, Sycurio continues to pioneer solutions that make payments secure and seamless.
The Project Manager is responsible for the successful delivery of customer implementation projects, ensuring they are delivered on time, within scope, and to the highest quality standards. The role will manage the end-to-end project lifecycle, acting as the primary point of contact for customers throughout delivery and ensuring an exceptional implementation experience.
The Project Manager will work closely with customers, partners and internal stakeholders to coordinate project activities, manage risks and dependencies, and ensure projects progress in line with agreed timelines. This role requires strong organisation, communication, and stakeholder management skills to balance customer expectations with business priorities while maintaining speed to revenue.
The Project Manager will also identify opportunities to improve delivery processes, contribute to continuous improvement initiatives, and support the evolution of implementation best practices to enhance both the customer and colleague experience.
Key Responsibilities
- Manage the successful end-to-end delivery of customer implementation projects from initiation through to transition into Business as Usual (BAU)
- Develop and maintain project plans, ensuring milestones, timelines, risks, and dependencies are effectively managed
- Act as the primary point of contact for customers throughout the implementation lifecycle
- Build strong relationships with customers, partners and internal teams to ensure successful project outcomes
- Ensure projects are delivered to agreed scope, quality, budget, and timelines
- Proactively identify, manage, and mitigate project risks, issues, and dependencies
- Escalate project risks and issues where appropriate, providing clear recommendations and resolution plans
- Coordinate cross-functional teams to ensure delivery activities are aligned and executed effectively
- Facilitate regular project governance meetings, status updates, and stakeholder communications
- Ensure accurate project documentation is maintained throughout the project lifecycle
- Monitor project progress and report against agreed project milestones
- Support resource planning by working closely with Delivery and Technical teams
- Ensure a smooth transition from project delivery into BAU support
- Identify opportunities to improve implementation processes and contribute to continuous improvement initiatives
- Ensure project governance, methodologies, policies, and procedures are consistently followed
- Maintain a strong customer focus, ensuring excellent customer experience throughout every stage of delivery
Experience Required
- Experienced Project Manager with a proven track record of successfully delivering customer implementation or technical projects
- Strong project management skills with the ability to manage multiple concurrent projects and competing priorities
- Excellent organisational and planning skills with exceptional attention to detail
- Strong stakeholder management skills with the ability to build trusted relationships at all levels
- Excellent communication skills, both written and verbal, with the ability to communicate clearly to technical and non-technical audiences
- Strong customer focus with a passion for delivering an exceptional customer experience
- Ability to proactively identify risks, solve problems, and make sound decisions using data and experience
- Highly organised, self-motivated, and able to work independently while collaborating effectively across teams
- Commercially aware with an understanding of how successful project delivery contributes to business objectives
- Resilient and adaptable, with the ability to remain calm under pressure and manage changing priorities
- Strong facilitation and coordination skills, ensuring actions are followed through to completion
- Continuous improvement mindset with a proactive approach to enhancing delivery processes and customer outcomes
- Ability to influence stakeholders without direct authority
- Strong analytical and decision-making skills
- High level of accountability, taking ownership for project outcomes
- Ability to effectively prioritise workload while maintaining quality and meeting deadlines
- Experience working within structured project delivery methodologies and governance frameworks
- Ability to collaborate effectively across Sales, Professional Services, Product, Engineering and Support teams
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