Project Manager, Telehealth

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

The Telehealth Project Manager will play a crucial role in managing and executing project intake, triage, and implementation within the Care Experience team. The Telehealth Project Manager will work closely with teams across the company, including Care Operations, Training, Medical Affairs, Growth and Marketing, Product, Pharmacy, and R&D, to ensure that projects and product launches meet deadlines and reflect the needs of various stakeholders.

The Telehealth Project Manager will manage cross-functional teams, coordinate training and communication needs, and facilitate workgroups to ensure effective project execution. This role requires a proactive and organized individual who can coordinate cross-functional teams, manage timelines, and ensure seamless project execution from inception to completion.

Project Intake and Escalations:

• Triage incoming project requests, including scoping and sizing.

• Assess the impact of projects on Care Operations.

• Drive alignment on project prioritization and communicate prioritization decisions.

• Create and coordinate working teams for each project, ensuring designated time and communication channels.

Implementation Support:

• Manage active Asana projects, tracking dates, owners, and dependencies.

• Schedule regular cross-functional team meetings as needed.

• Collaborate with BizOps for reporting requirements.

• Lead coordination with Customer Experience (CX) and Training teams for relevant training and communication needs.

• Coordinate launch communications and training efforts to ensure Hims & Hers stakeholders are prepared for implementations.

• Communicate upcoming implementations with internal Care Operations partners (CX, PSAs, etc.).

• Conduct Launch Readiness (Pre-mortem) meetings with stakeholders.

• Coordinate with BizOps on post-launch reporting.

• Conduct Retrospective meetings to gather feedback and insights from stakeholders.

Workgroups:

• Facilitate workgroup agendas for designated Hims & Hers service lines; identifying and tracking next steps for cross-functional partners.

• Maintain an initiative tracker for ongoing projects for designated Hims & Hers service lines.

Documentation:

• Maintain the Care Experience Launch Schedule with key timelines and updates.

• Ensure workflow documentation is up-to-date and accurate.

• Bachelor’s degree in Business Administration, Project Management, or a related field; PMP certification preferred

• 3+ years of experience with managing projects; Proven experience in project management, preferably within a healthcare or operations environment.

• Strong organizational and multitasking skills.

• Excellent communication and interpersonal skills.

• Proficiency in project management tools, such as Asana or similar platforms.

• Ability to work effectively in a cross-functional team environment.

• Strong problem-solving and analytical skills.

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.