Project Manager – Program Operations

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

SUMMARY

Oversees management of all aspects of software development projects, product roll-outs, operational enhancements, and other project types, including selection, discovery, requirements, design, scope, plan, schedule, communications, reporting, risk, implementation, release, and post-release. 

Performs other necessary functional project duties.

DAILY TASKS AND RESPONSIBILITIES

Include the following:

• Utilize and maintain PMO / IS Project Management tools and techniques throughout the life cycle of projects (SmartSheets, Jira, Wiki / Confluence, Survey Tools)

• Partner with internal and external Functional Managers, Business Analysts, Quality Assurance, Engineering, Release Management, Tech Support, Underwriting and other functional Insurance Departments to ensure the implementation of insurance programs according to the company's thresholds of time, budget, and quality
• Develop and implement project management tools and templates to improve and enhance the project life cycle
• Analyze development, testing, and release processes and continually improves their efficiency and effectiveness
• Organize and lead project meetings to facilitate goal setting and review, progress and status reporting, communication, resolve blockers, and general project planning
• Sets goals with project team members and gain commitment to milestones and deliverables, based on time estimates
• Ensure that business objectives and key success metrics are being met
• Track project progress through project schedules, budgets (as necessary), project reports, meeting agendas and minutes, and other reporting mechanisms
• Report project status to Department Management, Project Management, and Business Management and partners with them to clear any obstacles to project progress
• Collaborate with business-side managers and project stakeholders to insure their input is accounted for and managed within projects
• Gather project metrics in order to create predictable, reliable, and repeatable development and release practices
• Partner with compliance to coordinate and integrate project activities and division-requested enhancements according to the applicable corporate and regulatory standards
• Identify requirements for web-based and back-office system projects maintained internally or by external vendors
• Coordinate system demos and workflow walk-throughs to enable business leaders’ decision-making
• Relationship Manager with IS/IT teams, insurance carriers, vendors, and business divisions to achieve project objectives
• Other duties as assigned

CERTIFICATES, LICENSES, AND REGISTRATION

• Preferred
  • Project Management Professional (PMP) Certification
  • Lean / Six Sigma Certifications Preferred

EDUCATION and/or EXPERIENCE

• Required:
  • Bachelor's degree (B.A.) from four-year college or university; or 2 -3 years Project Management experience and/or training
• Preferred:
  • Insurance Industry (or related) experience

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.