Project Manager, Professional Services - North America

Additional Responsibilities:

• Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
• Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
• Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
• Participate in updating Pigment’s project management methodology
• Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution

Minimum Requirements:

• BA/BS degree required, MBA or other relevant advanced degree preferred
• 4 years of experience in project management, sales or professional services at a software or SaaS company

Preferred Qualifications:

• Highly organized and strong attention to detail to make sure that deliverables and projects are completed on time.
• Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
• Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.
• Proven track record of building strong customer relationships, a deep sense of empathy and dedication
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment

What We Offer:

• Competitive compensation package Stock options to ensure you have a stake in Pigment's growth
• Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones
• We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
• Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco
• High-end equipment (based on stock/availability) to do your work in the best conditions
• Employer-sponsored 401(k), enabling you to prepare for retirement

Who We Are:

• Thrive Together:  We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day.  Delivering means building a passionate Pigment community
• Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
• Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations