Plan and support enterprise-level client projects: develop scope and timelines, maintain documentation and trackers, define roles and escalation, support pilots and transitions, track status, run client check-ins, and identify operational gaps for process improvement.
Job Summary & ResponsibilitiesWelcome!
Onboard powered by Conservice is growing, and we want you to join our team. If you’re highly motivated, collaborative, and organized—and thrive in fast-paced, evolving environments—you’re in the right place.
Onboard is the first platform to negotiate, deploy, support, and manage property technologies (Proptech) such as internet, video streaming, smart locks, and more—across integrated apps for residents, site teams, owners, and service providers.
We’re looking for a Project Manager I to plan and execute key enterprise-level client projects. You’ll act as the bridge between our clients and internal teams, ensuring every project is delivered with clarity, efficiency, and accountability.
What You’ll Bring- 2–3 years of project or program management experience, ideally within SaaS, Proptech, or similar service-oriented industries.
- Proven ability to drive cross-functional projects, collaborating effectively with internal teams, external partners, and stakeholders.
- Foundational understanding of project management methodologies (e.g., Agile, Waterfall, or PMP).
- Strong organizational skills with a focus on project documentation, task prioritization, and risk mitigation.
- Excellent organizational skills, effective communication style, capable of tailoring updates for diverse audiences, including internal teams and business stakeholders.
- Demonstrated ability to define, document, and maintain clear workflows and service-level agreements (SLAs).
- Collaborative mindset with the ability to drive alignment, build consensus, and proactively resolve project blockers.
- Adaptability to thrive in fast-paced, evolving environments, effectively balancing competing priorities to deliver measurable outcomes.
- Consultative approach to identifying operational gaps and implementing continuous process improvements.
- Assist in developing project scope, objectives, and timelines.
- Support pilot programs and the transition into daily operations.
- Maintain project documentation, trackers, and task lists to keep teams informed.
- Help define roles, responsibilities, and escalation paths for project tasks.
- Support the adoption of consistent project tools and processes.
- Identify and document operational gaps to support process improvements.
- Track project status to maintain visibility and alignment across the team.
- Assist in gathering program insights and outcomes for stakeholder reporting.
- Support recurring client check-ins and reviews to maintain clear communication.
- Proficiency in project management and collaboration platforms (ClickUp, Asana, Jira, Notion, or similar).
- Familiarity with Google Suite & Microsoft Office Suite.
- Familiarity with knowledge base/LMS platforms, training systems, or process documentation tools is a plus.
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