Project Manager, End User Experience

A CAREER WITH POINT72’S TECHNOLOGY TEAM
As Point72 continues to reimagine the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.

WHAT YOU’LL DO
• Build and maintain an end user experience improvement roadmap that aligns with business objectives
• Define success metrics such as customer satisfaction, adoption/usage, and resolution times while identifying opportunities for improvement
• Write problem statements, business cases, and project charters with clear scope, timeline, and ROI.
• Drive execution using Agile/Lean practices, managing risks, dependencies, change control, and stakeholder communications.
• Partner with cross-functional teams, such as engineering, service desk, security, human resources, and communications to deliver solutions.
• Pilot, test, and standardize device builds, app configurations, and workflows.
• Plan launches, including training, communications, and support playbooks to ensure smooth transitions.
• Instrument feedback loops, such as in-app prompts, surveys, and forums, to analyze telemetry.
• Create and maintain dashboards and quarterly reviews, using insights to guide improvements.
• Manage vendors and budgets, including evaluation and selection, contract negotiation, and tracking value against spend.

WHAT’S REQUIRED
We are seeking the following qualifications in a candidate:
· 5-8+ years managing technology projects
· Bachelor’s degree
· Demonstrated success delivering improvements across end user experience areas such as device lifecycle (Windows/macOS/iOS), MDM/MAM, VDI, identity/SSO, Office/M365/Google Workspace, Slack/Teams/Zoom, SaaS rollouts, self-service portals, and knowledge bases.
· Strong grasp of service management (ITIL), support operations, and change management (ADKAR/Prosci).
· Fluency with project tools and data, such as Jira/Azure Boards, Smartsheet, Tableau/Power BI, and Excel
· Exceptional communication with the ability to translate technical details into business impact
· Strong problem-solving, collaboration, analytical, and communication skills
· Strong end-user service orientation with a focus on user satisfaction and experience
· Ability to prioritize and lead a team to troubleshoot complex issues across the entire firm, provide root cause analyses, and make recommendations to mitigate future risk
· Adaptable to a broad range of tasks and issues, including occasional weekend work and participation in on-call rotation
· Commitment to the highest ethical standards

WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Fully-paid health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance
• A 401(k) savings program with an employer match and more

ABOUT POINT72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visit https://point72.com/.

The annual base salary range for this role is $112,000-$180,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.