Project Coordinator
The Project Coordinator must be an energetic, creative, and highly organized professional with strong interpersonal skills and a true team player. Working closely with a diverse internal team and Project Managers from client organizations, the Project Coordinator will oversee the creation, assignment, and completion of work orders for IT services. This is a home-based position. The Project Coordinator is expected to be responsive, available, diligent, has high integrity, and can stay focused while working independently.
Tasks and duties include but are not limited to:
- Creation and management of work orders in online systems
- Build relationships with IT technicians
- Takes ownership to ensure all deliverables are provided to clients by working with technicians to receive all tools and documentation returned
- Creation of status reports for clients
- Update of tickets in client systems accurately to avoid discrepancies with reports and invoices
- Able to handle issues and understand when to escalate problems
- Understand billing requirements for the services delivered for each contract you support and manage costs to the project estimates
- Complete admin and documentation tasks as identified
- Creation of status reports for clients
- Able to handle issues and understand when to escalate problems
- Able to keep project schedules and data organized
- Make sure that all case exceptions are resolved each day
- Ensure work orders/cases are approved and marked ready to invoice no later than one week past the service date
- Should be pleasant and confident
- All other assigned duties
Qualifications:
- Should be pleasant and confident
- Very strong attention to detail
- Excellent communication skills
- Willing to learn
- Able to multi task
- Able to work in a virtual team environment
- Able to work with limited supervision
- Experience using MS Office and standard business software
- MS Excel skills or able to learn the functions such as vlookups
- Associates degree preferred
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