Project Coordinator

Location: U.S. remote. Candidates may live anywhere in the United States, but must be able and willing to work within Eastern, Central, Mountain, or Pacific time zones.

Salary: $50,000-$55,000, dependent on experience

Mighty Citizen is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of color, LGBTQ and non-binary, veterans, parents, and individuals with disabilities to apply. If you need reasonable accommodation at any point in the application or interview process, please let us know.

If juggling tasks efficiently were a competitive sport, you’d win gold—or, at the very least, silver.  Problem-solving is innate to you, and things like organization, processes, and attention to detail are part of your DNA. You’re happiest in a fast-paced environment where your primary role is to support people and projects, all while getting to work with an extremely collaborative team.

Mighty Citizen is the improvement agency. We advance mission-driven organizations through strategic thinking, engaging creative, and digital transformation. We help associations, universities, nonprofits and government agencies increase their impact and improve the world ‌by creating deeper connections with their audiences.

• Assist Project Managers with ensuring all team members are informed of pending tasks, deadlines, and next steps within the project scope of work.
• Provide scheduling support to the project manager, user experience (UX), marketing, design, and development teams through all phases of a project’s lifecycle.
• Work with the project manager to ensure timely and accurate status reporting for client projects.
• Work with the project manager to maintain and update the project schedule. 
• Create and manage process and project documentation (for example, client Content Management System training manuals and PMO best practices guide).
• Manage the process of integrating content into the Content Management Systems we build for clients.
• Manage the quality assurance testing process to ensure Mighty Citizen solutions meet or exceed client expectations and align with defined project goals.
• Manage the process of training clients on their website’s Content Management System.
• Nurture ongoing client relationships.
• Prepare presentation materials and documents for internal and client-facing meetings. 
• Work with Project Managers to prepare and facilitate internal and client-facing meetings.
• Participate in internal and client-facing meetings, document meeting notes and feedback, and translate into action items/next steps.
• Continually evaluate project management systems and contribute suggestions for process improvements. 
• Update weekly project resourcing estimates and work with Project Managers on ways to reduce hours when necessary.
• Work with Project Managers and the Production Manager to identify resourcing conflicts and ensure accurate workload estimations on projects.
• Other tasks required to make you and the company successful.

Unless specifically noted, not every expectation is required to be qualified for this role. We are looking for a combination of this skill set. If you have many of these skills but not all of them, please feel free to apply.

• 2-3 years of project coordination or project management experience (web and/or marketing project coordination/management is a plus).
• A bachelor’s degree or equivalent work experience.
• Experience using common productive and project management tools (Microsoft Office, Google Drive, email programs, project management systems, etc.)
• A positive attitude with clients and team members.
• Strong foundational skills in organization, collaboration, and communication with an eagerness to develop leadership abilities.
• Experience scheduling resources across projects and an aptitude for resolving conflicts between competing priorities.
• Familiarity with project management principles and an ability to support senior staff in tasks such as documenting project requirements, drafting client communications, and monitoring project schedules.
• Beginner knowledge of web development, including some familiarity with best practices and standards related to writing for the web, user experience design, search engine optimization, and HTML/CSS.
• A history of successfully managing multiple duties in a fast-paced agency environment. Experience with managing remote teams is a plus.

These job performance metrics are company-wide and align with Mighty Citizen’s core values. Upon hired, your direct supervisor will provide any additional individual job performance metrics to ensure clarity in your role’s specific expectations and measurable outcomes.

• Delivers high-quality work and a high level of communication within the constraints of a project.
• Receives positive reviews and feedback from peers and those you manage.
• Brings creative and innovative ideas to the team.
• Meets department expectations like deadlines, managing of project hours, etc.
• Efficiently manages or tracks time regularly and accurately.
• Seeks opportunities for continued learning, stays up-to-date on trends and regularly contributes new ideas on how Mighty Citizen can improve.
• Communicates clearly and effectively.
• Collaborates well with others.
• Maintains a positive attitude with team members and clients.
• Consistently provides value and contributions in meetings.

We want our hiring process to be fair, equitable, and positive for all candidates. And we want to have a great hire at the end of it! Typically, it takes a final candidate 4-8 weeks to complete our hiring process. In today’s market, we know that is slower than most companies, but it’s important to us that we all come out better for it in the end. Here’s a look at the general timing of our hiring process:

• 2-3 business weeks: Collect resumes
• 1 business week: Initial phone interviews (30 minutes) with 5-10 candidates
• 1-2 business weeks: Virtual interview (60 minutes) with 3-5 candidates
• 1-2 business weeks: Third, and likely final, virtual interview (60 minutes) with 2-3 candidates
• 1 business week: Check references, official offer, and negotiation

• Competitive salary
• Flex schedules
• Medical insurance
• Fully paid dental & vision insurance
• Fully paid disability & life insurance
• Generous PTO
• Paid time off for appointments
• All staff winter break at the end of the year
• 401k with match
• Additional PTO / pay at employment milestones
• 4-week sabbatical as 10-year benefit
• 5-week sabbatical + travel stipend as 15-year-benefit
• Paid time off for volunteering
• Paid parental leave
• Bereavement leave
• Profit-sharing
• Referral bonus
• Cross-team mentorship

Please be aware of potential scams. All positions posted on Linkedin, Indeed.com, or any other job site are managed through Mighty Citizen and our recruitment software, Breezy, or through select recruiting partners. We will never ask you to call us after business hours or request direct deposit information directly after an offer.

For inquiries or concerns about a job posting or representative at Mighty Citizen, please reach out through our contact form.