Project Associate, Human Factors Engineering

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Make a measurable impact on healthcare.
At Press Ganey, we partner with healthcare organizations to tackle their most pressing challenges—from patient and member experience to employee engagement, safety, and beyond. Our Strategic Consulting team is composed of seasoned professionals who blend deep healthcare expertise with cutting-edge technology to deliver transformative results.

We are currently seeking Project Associate to join our Strategic Consulting division. This is a unique opportunity to leverage your experience and directly influence patient care and organizational performance. This is a part-time, hourly position.

• Serve as a subject matter expert in human factors engineering during client engagements.
• Lead and contribute to billable consulting projects, collaborating closely with client teams.
• Manage evolving client priorities and ensure seamless integration with Press Ganey’s consulting and service delivery processes.
• Analyze client data to uncover actionable insights and develop tailored strategies.
• Present findings and recommendations to stakeholders, including executives and clinical leaders.
• Ensure quality and consistency across all deliverables.
• Contribute to thought leadership and the development of new service offerings.

• Work with mission-driven experts who are passionate about improving healthcare.
• Engage with leading health systems, hospitals, and IDNs.
• Be part of a collaborative, innovative team that values long-term impact and continuous learning.

• Proven background in human factors engineering or related field.
• Strong analytical skills—both conceptual and quantitative/qualitative.
• Excellent organizational and project management abilities.
• Ability to lead, motivate, and collaborate with diverse client teams.
• Exceptional written and verbal communication skills.
• Confident facilitator and presenter, comfortable engaging with stakeholders at all levels.
• Deep understanding of clinical practice standards and healthcare operations.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Human Factors Engineering (HFE) degree preferred.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

Offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/