Program Manager

About MasterControl:
MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

As a Program Manager within Product Operations, you will play a key role in driving cross-functional alignment, strategic initiative execution, and operational excellence across our product organization. This role focuses on coordinating strategic, cross-functional, and cross-product projects, ensuring timely delivery, and fostering collaboration across teams. You will act as an enabler, helping product managers, designers, and engineering teams stay focused on building great products by removing operational barriers and driving clarity.

RESPONSIBILITIES

• Cross-Functional Program Leadership: Drive alignment and execution of key strategic initiatives and major objectives across multiple product lines, engineering, customer success, and other cross-functional teams.
• Strategic Project Delivery: Manage large-scale, cross-product programs from initiation to completion, ensuring timelines, resources, and objectives are met.
• Operational Enablement: Identify and address operational inefficiencies, streamline workflows, and implement best practices to optimize delivery processes.
• Stakeholder Collaboration: Serve as a central point of communication between product, engineering, and go-to-market teams, facilitating transparency and alignment.
• Data-Informed Decision Making: Leverage data insights to monitor program performance, identify risks, and drive informed decisions.
• Change Management: Support organizational change initiatives, ensuring smooth adoption of new processes and tools across teams.

BASIC QUALIFICATIONS

• Experience: 5+ years of experience in program management, product operations, or a similar cross-functional role, ideally in a SaaS or tech environment.
• Leadership Skills: Proven ability to influence and align cross-functional teams without direct authority.
• Communication: Exceptional written and verbal communication skills, with the ability to tailor messaging to technical and non-technical stakeholders. Connects well with all levels of employees in many different roles.
• Project Management: Strong background in managing complex projects, with proficiency in project management tools and proven ability to adopt new ones (e.g., Jira, Clickup).
• Data Fluency: Comfort with interpreting and acting on quantitative and qualitative insights.
• Adaptability: Ability to navigate ambiguity, prioritize competing demands, and remain calm under pressure.
• Strategic Thinking: Experience in driving strategic initiatives while balancing tactical execution.

PREFERRED SKILLS

• Experience working in an organization with multiple product lines and cross-functionally impacting software releases
• Familiarity with product-led principles
• Familiarity with agile methodologies and proven flexibility to drive to strategic timelines in conjunction with agile approaches to development.

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

The US base salary range for this full-time position is $150,000- $180,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status.