Senior Program Manager

About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
About the Role:
As a leader on the PMO team, you will have the opportunity to partner with business leaders across Product, BizTech, Operational Teams, Sales, and Customer Experience in helping us continue to drive best-in-class experiences for our customers.
You will drive strategic programs and initiatives, supporting numerous teams to solve complex problems they face, and execute large cross-functional programs that bring our strategic vision to life. You will set the standard for how to ready the business for important technical and operational change. You'll be customer-obsessed, strategic, detail-oriented, and highly creative.
About the Team:
The Program Management Office (PMO) helps plan and execute on some of the highest priorities impacting the customer here at Gusto. Directly supporting multiple teams, we lead through crystal clear priorities and roadmaps and organizational rigor.
Here's what you'll do day-to-day:

• Identify the framework design principles for a program that will generate success
• Lead and support cross-functional programs and projects interfacing with Product and Customer Experience
• Create and implement readiness plans to prepare the business for weekly and monthly launches
• Provide reporting vertically and horizontally in the biz
• Develop and manage programs and project plans and charters for cross-functional initiatives
• Provide insights and recommendations based on data that will drive our CX strategy
• Build and implement scalable processes
• Serve as thought partner for CX operators leaders
• Hypothesis-driven problem solving to drive our business with a "how do we get to yes" mindset

Here's what we're looking for:

• 6-8 years of relevant work experience in analyst roles, biz ops roles, program management, and/or project management
• Experience with Asana and Google Sheets is strongly preferred
• Stakeholder and program management mastery. A proven track record of executing large projects, both in terms of scope, number of stakeholders and impacted teams/organizations
• Ability to develop insightful quantitative analyses, paired with strong critical thinking and business judgment
• Proven process improvement experience and passion for making things more efficient
• Executive presence and ability to influence senior leaders
• Deep empathy and obsession for small business customers
• Strong desire for continuous improvement
• A passion for helping others
• Comfortable analyzing, questioning and leveraging data
• Bonus: Experience with Excel and SQL

Our cash compensation amount for this role is $115,000/yr to $143,000/yr in Denver & most major metro locations, and $140,000/yr to $174,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].