Accountable for overall performance of a large DoD enterprise IT O&M program across multiple secure sites. Manages staffing, subcontractors, finances, risk, SLA/PPI compliance, transitions, continuity planning, DoD cybersecurity compliance, and serves as primary government interface for cost, schedule, and performance.
Serves as the single point of accountability for performance of a large, consolidated Department of Defense (DoD) enterprise information technology (IT), network, engineering, cybersecurity, and IT service-delivery operations and maintenance (O&M) program spanning multiple secure government installations. Integrates service delivery across the enterprise and serves as the primary interface with the Government customer for cost, schedule, and performance.
Key Tasks & Responsibilities
- Owns overall program performance across all task areas; accountable for Service Level Agreement (SLA) / Performance Parameter Indicator (PPI) compliance and CPARS outcomes.
- Manages staffing, subcontractor integration, and surge support across all supported installations.
- Chairs Program Management Reviews (PMRs) with Government stakeholders; owns the risk register and corrective action plans.
- Ensures coordination with senior DoD mission partners on operational priorities and outage impacts.
- Leads transition-in from predecessor contracts, including workload absorbed during consolidation, with no degradation to mission support.
- Directs mission-essential, exercise-support, and continuity-of-operations (COOP) planning across sites.
- Manages contract financials, cost/schedule control, invoicing, and change control.
- Enforces quality management, manpower reporting, and timely delivery of contract data requirements (CDRLs).
- Ensures program-wide compliance with DoD cybersecurity requirements.
- Serves as the accountable owner for personnel management, security, and safety compliance across the workforce.
Education & Experience
- Bachelor's degree in a technical, business, or management discipline (Master's preferred).
- 10+ years managing IT, network, or cybersecurity O&M contracts of comparable size and complexity, including 5+ years as a Program/Project Manager on a DoD or comparable federal program of similar scope.
- Demonstrated experience leading contract transitions and multi-site O&M service delivery.
- Prior USSF/USAF or DoD space mission support experience preferred.
Certifications
- Project Management Professional (PMP) may be required.
- DoD 8140/8570-aligned IAT Level II or III (e.g., Security+, CySA+, or higher) may be required.
Security Clearance
- Active Top Secret (TS) clearance required; eligibility for TS/SCI may be required for certain work areas.
- U.S. citizenship required.
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- On-site position in the Colorado Springs, CO area; recurring presence at supported installations (travel estimated up to 25%).
- Fast-paced 24/7/365 mission-support environment; occasional after-hours support for outages or exercises.
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
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