Program Manager Senior

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The candidate selected for this position will serve as a Program Manager Senior in the Claims Program Management Office (PMO). The purpose of the Claims PMO is to facilitate the execution of Claims Strategic Initiatives by ensuring prioritized outcomes, data-driven outcomes, and delivery of commitments.

This role is focused on the management, execution, and delivery of large-scale programs consisting of multiple projects (multi-year, large cost, and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope, and overall program benefits. Supports cross-functional teams in the development and execution of change plans in accordance with USAA’s change methodology or industry best practices.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
• Facilitates meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Performs analyses, root cause identification and development and recommendation of key work products.
• Negotiates agreements, settles disputes equitably and diffuses situations.
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adheres to governance rigor required for work efforts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and demonstrated application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

What sets you apart:

• Experience leading $1B+ Claims transformation programs.
• Demonstrated experience managing programs with significant technology components, including collaborating with IT teams and understanding technical requirements.
• Possesses a strong understanding of technology development lifecycles and methodologies, with the ability to translate business needs into technical specifications.
• Recent experience supporting Claims in a Program Management role.
• PMP, Agile and Change Management Certification.
• Claims experience.
• Proficient in Box, Rally, Clarity, and Jira.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $103,450 - $197,730.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.