Program Manager - Revenue Cycle Operations - Remote

The Program Manager Revenue Cycle Access Operations is looked to by senior revenue cycle leadership for expert guidance on operations across the revenue cycle access space. This position is responsible for coordinating services/communication across multiple locations to ensure consistency. The Program Manager provides supervision of the managers, staff, and teams that may be assigned. The Program Manager works closely in planning, analyzing and evaluating information for assigned services in close collaboration with the revenue cycle leadership and handles and supports multiple projects in conjunction with the process improvement team and the AVP of Revenue Cycle Operations. The Program Manager supports Directors in operationalizing strategic objectives. This position will cover all operational aspects of the revenue cycle access portfolio and requires extensive ability to prioritize and handle multiple initiatives simultaneously.

Essential Job Statements

Responsible for coordinating development of policy and guidelines as it pertains to the Revenue Cycle space.

Analyzes and makes changes to program in accordance to evidenced based guidelines in conjunction with the Revenue Cycle leadership.

Leads and facilitates meetings around operations for all Revenue Cycle supported locations.

Works closely with department leadership, Revenue Cycle leadership and others to improve and sustain service excellence.

Communicates gaps/barriers as appropriate to key leaders and meet individually with providers and staff to assist with problem-solving and facilitate improvement strategies to address barriers/gaps.

Develops comprehensive plans around strategic initiatives in the operational arena.

At the direction of Revenue Cycle leadership may monitor achievement of budget and productivity targets on a weekly, monthly basis; proactively addresses issues and completes budget variance analysis.

Collects and analyzes data to improve workflow.

Effectively identifies and addresses process impediment whether within the department or as a result of interactions with other department/agencies.

Performs other duties as assigned and/or participates in special projects in order to support the mission of VCUHS. Provides assistance to team members. Accepts alternate assignments, as required.

Patient Population: N/A

Employment Qualifications

Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field. A combination of education and experience may be considered in lieu of a degree.

Preferred Education: N/A

Licensing/ Certification

Licensure/Certification Required: N/A

Licensure/Certification Preferred: N/A

Minimum Qualifications

Years and Type of Required Experience: Two (2) years of supervisory or related project management experience. Three (3) years of experience in healthcare, call center, business, financial or insurance related field

Other Knowledge, Skills and Abilities Required: N/A

Cultural Responsiveness: N/A

Other Knowledge, Skills and Abilities Preferred: Ability to work in a busy, loud, and demanding environment.  Must independently recognize and evaluate situations for the level of urgency.  Ability to provide a high level of customer service.  Strong emotional intelligence and empathy. 

Excellent written and oral communication skills.  Strong computer and typing skills. Maintains effective and cooperative working relationships with co-workers, leaders, clinical staff, and the public. Must be detail oriented and accurate.  Ability to multi-task and prioritize tasks.  Displays an aptitude and willingness to learn new responsibilities along with department changes.  Willingly accepts feedback. Flexible and innovative. Ability to problem-solve and work independently and not let external distractions interfere. Displays a professional appearance.  Dependable and reliable in achieving goals. Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners. Familiarity with medical terminology and abbreviations.

Working Conditions: Periods of high stress and fluctuating workloads may occur. General office environment. Required to car travel to off-site locations, occasionally in adverse weather conditions. May have periods of constant interruptions. Prolonged periods of working alone.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.),

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: N/A

Hazards: N/A

Mental/Sensory – Emotional

Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.