Program Manager - Product Quality

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
We're looking for a hands-on, technically fluent Program Manager who thrives in a fast-paced, high-volume consumer goods environment. This person will be the central hub connecting Product Development, Quality, Manufacturing, and Operations to identify top product issues and drive cross-functional action plans from discovery to closure.
You will be the keeper of product health and open actions across multiple categories - ensuring issues are identified faster, resolved smarter, and prevented at scale. The ideal candidate brings both technical depth (quality, manufacturing, or engineering experience) and program leadership skills, with the ability to drive accountability and alignment without formal authority.
Key Responsibilities

• Drive Product Issue Resolution: Lead structured weekly reviews of top product issues across in-market SKUs; ensure clear ownership, timelines, and follow-through.
• Cross-Functional Alignment: Coordinate actions between Quality, Engineering, Operations, and Supplier teams to accelerate root cause identification and corrective actions.
• Issue Prioritization: Partner with leadership to identify and rank the highest-impact product and consumer issues across the portfolio.
• Status Tracking & Visibility: Maintain a single source of truth for product health, open actions, and risk mitigation status.
• Root Cause & Containment Coordination: Facilitate 8D / 5 Whys / DMAIC or equivalent structured problem-solving sessions; ensure strong validation of fixes before release.
• Performance Reporting: Provide concise weekly executive updates summarizing top issues, risks, and progress metrics.
• Process Improvement: Identify systemic gaps and recommend process or design changes that reduce repeat issues and improve speed of resolution.
• Factory Collaboration: Work closely with manufacturing and supplier quality teams to ensure timely response and verification of containment and corrective actions.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality, or related technical discipline.
• 5+ years of experience in consumer goods, appliances, or high-volume manufacturing environment.
• Proven success in cross-functional program management or issue-resolution leadership roles.
• Strong understanding of manufacturing quality systems, failure analysis, and root cause methodologies (8D, 5 Whys, Ishikawa, etc.).
• Excellent communication and influence skills - capable of driving action across teams without formal authority.
• Experience using tools such as Jira, Smartsheet, or similar systems for project and issue tracking.
• Comfort operating in a high-speed, ambiguous environment with multiple concurrent priorities.

Preferred Attributes

• Experience in consumer hardware or small appliance categories.
• Exposure to contract manufacturing and supplier management in Asia.
• Familiarity with cost-of-quality tracking, reliability metrics, and field performance data.
• Demonstrated ability to translate complex technical data into clear executive summaries.

Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]