Program Manager Product Operations

Company Summary
EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives.
Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
Job Duties and Responsibilities
Program Manager Product Operations sought by DISH Wireless, L.L.C. in Littleton, Colorado.
Manage product data lifecycle by owning the end-to-end setup process for new product introductions and the ongoing maintenance of the product master data. Ensure data integrity through regular cleansing and validation of product-related information. Identify opportunities to improve product data processes and develop new, efficient workflows. Serve as primary technical expert for key operational planning and management systems within our business unit. Manage all technical aspects of these systems, including implementing configuration changes and optimizations. Conduct daily maintenance, troubleshoot issues, and resolve technical problems related to system functionality and performance. Act as the main liaison with the internal IT department for all system-related technical discussions, integrations, and support. Lead the technical execution and implementation of approved system enhancements and new features. Develop proof-of-concept models within these systems to explore new functionalities and improve operational capabilities. Develop comprehensive project plans, outlining scope, objectives, timelines, and resource requirements. Collaborate with cross-functional teams (e.g., Product, Engineering, Sales, Supply Chain) to ensure aligned project execution. Oversee project implementation, ensuring on-time and within-budget delivery. Proactively identify and mitigate project risks, addressing challenges as they arise. Optimize product operations workflows by analyzing existing processes and implementing improvements. Effectively communicate project status and insights to stakeholders and external partners. Analyze product-related operational performance and key indicators using data-driven approaches. Manage change associated with process and system implementations, ensuring smooth transitions for affected teams. Maintain accurate project documentation, including status reports and training materials. Lead software deployment, integration, and user training initiatives for new operational tools or features. Define and document clear business requirements in collaboration with stakeholders. Design and manage the User Acceptance Testing (UAT) lifecycle to ensure solutions meet business needs.
Skills, Experience and Requirements
Requires: Master's degree (or foreign equivalent) in Industrial Engineering, Industrial Technology & Operations or closely related, plus 4 years of experience in job offered or similar roles. Also requires 2 years of experience with the following (which may have been gained concurrently):

• Supply Chain Planning tools O9
• SCOUT
• ServiceNow
• Snowflake (SQL)
• Google Suite, Excel, Google Gemini, Hive

Salary Ranges
Compensation: $138,341.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )