Program Manager II - Strategic Operations

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
This role addresses the challenge of aligning complex enterprise strategic objectives with front-line execution to ensure a seamless experience for both agents and customers. By bridging the gap between high-level leadership and operational realities, the Program Manager solves for process inefficiencies and communication breakdowns across cross-functional departments. Success in this position means navigating ambiguity to create a unified implementation roadmap that drives measurable organizational change and operational excellence.
What Success Looks Like (Objectives)

• Candidates must be willing to participate in at least one in-person interview
• Lead the end-to-end execution of high-visibility projects that directly support enterprise-wide strategic OKRs
• Synthesize data analytics with qualitative feedback to eliminate systemic gaps in training, staffing, and operational processes
• Drive organizational change through data-driven storytelling and high-level collaboration with senior stakeholders and field leadership
• Develop comprehensive implementation roadmaps that anticipate business shifts and ensure seamless workflow transitions for frontline teams
• Build consensus across Product, IT, and Marketing departments to ensure project goals remain unified and frictionless for the agent journey
• Integrate AI-driven project management tools to optimize resource allocation, automate status reporting, and predict potential project bottlenecks

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• Proficiency in driving results within ambiguous environments by maintaining a solution-oriented mindset and managing shifting priorities
• Influence and "managing up" capabilities that allow for effective partnership with executive leadership and diverse stakeholders
• Critical experience leading complex enterprise initiatives using advanced organizational expertise and strategic program management methodologies
• Analytical mastery in translating complex datasets into actionable business strategies that improve operational outcomes
• Authentic partnership-building skills across all professional levels to foster a culture of cross-functional collaboration
• AI literacy and the ability to apply generative AI tools to enhance strategic communication and process automation

Additional Qualifications

• PMP or CAPM certification is highly preferred

Minimum Requirements

• Minimum Education: Bachelor's Degree in Business, Operations, or a related field
• Minimum Experience: 5 years of experience in program management, operations, or strategic consulting
• Required Technical Skills: Must have at least 3 years of experience with:
  
  • Data visualization tools (e.g., Tableau, PowerBI)
  • Advanced Microsoft Excel (Pivot tables, complex formulas)
  • Project Management Software (e.g., Asana, Jira, or Smartsheet)

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )