Program Manager I

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Key Responsibilities:

• Create and update detailed documentation such as flowcharts, diagrams, and process flows for new and existing projects and internal processes
• Act as the primary liaison for Billing and Credit Wireless teams to ensure timely project initiation, validation, and completion
• Document departmental priorities and facilitate overall project communication to ensure alignment with organizational goals
• Collaborate with stakeholders to understand project requests and capabilities, ensuring effective communication across the enterprise
• Regularly communicate project statuses and timelines to department leadership and cross-functional IT and organizational teams
• Identify and address issues in customer billing and support offer release management for all wireless lines of business to ensure accurate and timely customer billing activities
• Work collaboratively with IT teams to implement changes and updates to billing and payment systems and tools
• Identify opportunities for process improvement and report automation using various methods, such as databases, spreadsheets, external data sources, and IT development; execute changes to systems with minimal impact
• Serve as a Subject Matter Expert, fully understanding processes and their impact on the overall business
• Analyze, identify, and implement potential process and system enhancements to create efficiencies and reduce resource allocation to meet established goals
• Support team initiatives and contribute to broader departmental goals as needed, performing other duties as assigned to promote organizational success

Skills, Experience and Requirements
Education and Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least one year of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Experience in Wireless industry preferred
• Experience in Program/Project management preferred
• Experience with Jira and Hive tools
• Experience with SQL or Microsoft Access is a plus
• Proficiency with Lucidchart, draw.io, etc.
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $63,150.00/Year - $75,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.