Program Manager, Business Technology

We are seeking a Program Manager to join our PMO team and own program and project management efforts for specified business unit(s). This individual will be responsible for planning, and consistent execution within a budget and with minimal disruptions. Based out of Canada or the US (in accordance to provinces/states we can hire in legally), the Program Manager will report to the Director of Program Management focused on Delivery.

WHAT YOU’LL DO:  

Program Planning:

• Develop comprehensive project plans, outlining scope, goals, deliverables, and timelines for each priority.
• Promote  communication across cross-functional teams to ensure alignment during the planning phase.
• Continuously review and adjust plans as needed to accommodate changes in scope, resources, or priorities.

Program Execution:

• Monitor resource utilization and capacity within the assigned area, identifying potential bottlenecks and recommending adjustments as needed.
• Maintain tools and processes for tracking resource availability, commitments, and overall capacity.
• Work with the Program Area Process and/or Technical Owner(s) to support testing and rollout strategies for operational projects.
• Help establish clear communication channels between program management, execution team and relevant stakeholders to promote transparency and alignment.
• Share insights and lessons learned from previous projects to improve overall delivery processes.

Program Communication & Coordination

• Facilitate communication with cross-functional stakeholders  to support  alignment during planning and delivery. 
• Keep key stakeholders informed of progress against critical milestones
• Collaborate with program leadership and business stakeholders on change management activities to support implementation of priorities

Data Analysis:

• Collect and analyze relevant data and recommend improvements within projects
• Develop and present regular reports highlighting key insights and providing actionable recommendations for course correction.

Governance:

• Help maintain standardized processes and guidelines for program management within the assigned area.
• Conduct regular audits to ensure compliance with established governance policies and identify areas for improvement.
• Provide ongoing training and support to team members in the adoption of best practices for planning and execution.

WHAT YOU’LL NEED: 

• Bachelor’s degree in a relevant field or related discipline.
• 8-12 years overall experience required to include at least 1 year proven experience and demonstrated success in technology program management with an emphasis on SaaS Enterprise technologies or equivalent combination of education and experience
• Experience managing initiatives in Business Operations, Business Technology and similar programs in a SaaS organization
• Excellent analytical skills with keen attention to detail.
• Strong organizational and prioritizing skills with ability to multi-task
• Current SA, SM or Project Management certification required.
• Pursuing advanced Project Management certifications a plus (CSP, ACP, SA, PMP). 
• Strong communication ability, verbally and written, with both management and technical audiences at all levels.
• Experience with project management tooling
• Ability to work with a global team required 
• Strategic thinking required.
• Thought leadership required.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.