Production Manager

About Brilliant

We are a female-founded, bootstrapped and profitable company on a mission to provide the best corporate gifting experience in the world! From the curation and production of memorable branded merchandise to the distribution of custom products, our team works together to bring brands to life. Think: newsworthy press kits, welcome gifts for new hires, merch sets to promote a product launch, or simply giveaways that people love.

We help companies create personalized experiences—campaigns, new-hire kits, storefronts, event swag—through a unified tech platform, global fulfillment (180+ countries, 6 warehouses), and hands-on creative collaboration brilliantmade.com.

Why This Role Matters

The Production Manager plays a critical role in overseeing Brilliant’s production operations from order confirmation through fulfillment. This leader ensures flawless execution of client projects, drives operational efficiency, and develops a high-performing production team. Acting as the bridge between strategic leadership and day-to-day execution, the Production Manager manages people, process, and performance to ensure Production delivers exceptional results at scale.

• Manage a team of Production Specialists and Virtual Project Coordinators owning the entire production order lifecycle, from generating purchase orders, reviewing orders for accuracy,  meticulously tracking production progress and ensuring adherence to specifications via samples and final project deliverables.
• Foster a supportive, collaborative, and high-performing team culture by providing guidance, feedback, and encouragement, ensuring team members feel empowered and set up for success.
• Monitor workload distribution, delegate tasks effectively, and maintain balance across the team.
• Proactively monitor progress, identify potential roadblocks, and implement effective solutions to maintain project schedules, in collaboration with our Account Management team.
• Handle supplier escalations when delays or inventory issues impact multiple projects or large critical projects. Monitor across projects to seek out issues with specific suppliers to get ahead of potential issues as early as possible in the production lifecycle.
• Partner with the Director of Production to design and implement new SOPs, dashboards, and workflows that drive efficiencies, while maintaining up-to-date documentation for team guidance.
• Implement and maintain rigorous quality control processes and procedures to guarantee the final deliverables meet the agency's high standards and client expectations.
• Track and report on key Production metrics (e.g., PO count, task volume, turnaround times).

• 3+ years of experience in Production, Operations, or Project Management (promotional products, merchandising, or related industries preferred).
• 1+ years of experience managing and developing a team in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Metrics-driven mindset with a focus on efficiency, accuracy, and scalability.
• Excellent communicator and collaborator with both internal teams and external partners.
• Technical proficiency with software applications and the ability to learn new systems quickly. You can flex into an admin role in software to build a new workflow or change a setting to help you and your team work more effectively when needed.
• Previous experience with project management tools like Wrike or Asana and ticketing systems like ZenDesk, Intercom or Front to manage large projects and coordinate across departments.

$80,000.00 - $90,000.00 base salary

Our Recruitment Process

If you're someone who thrives on the blend of technical problem-solving with creativity and client-satisfaction driven outcomes — let’s talk! Successful candidates for this role can expect:

• Video Recording Submission (we’ll set this up for you in our ATS platform)
• 30 min. Screen with the People team
• Hiring Exercise
• Hiring Manager Call 
• Cross Functional Partner Interview 
• Reference Check & Offer

Why Join Brilliant

Brilliant Perks & Benefits: We’re pleased to offer our teams Medical, Dental, & Vision benefits in addition to our perks like flexible PTO, paid company holidays, and work from home setup stipend for new hires! 
Impact at scale: Power automations that drive thousands of personalized gifting experiences annually

Cutting-edge tech stack: Blend APIs, front-end systems, fulfillment workflows, and automation tools

Hands-on collaboration: Work with sales, product, success, and fulfillment teams in a dynamic environment

Global footprint: Support clients across 180+ countries and touch the full giftee journey

Growth & innovation: Contribute to developing new platform capabilities and workflow possibilities