Product Training Specialist (Hospitality Solutions)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.

Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.

With the strategic support of TPG, a leading private equity firm, we are entering an era of accelerated growth, digital transformation, and operational excellence as a focused, independent company. Building on our legacy of driving technological evolution in hospitality, we are committed to setting new standards for guest satisfaction and operational efficiency. Central to this transformation is the establishment of a world-class procurement function that supports global scale, fosters operational rigor, and enables value creation and innovation across the enterprise.
 

We are looking for a Talented Product Training Specialist to support our customer and business partner education with specific focus on Instructor Led Training facilitation, for both in person and virtual delivery. (Virtual) Instructor Led Training is one of several modalities of training we offer to support customer product adoption. A thorough understanding of our products leads to greater application and success. As successful customers are our biggest advocates and best marketing, this role is critical to our customers' success.

Job Description

• Preparation and delivery of instructor-led training for our customers

• Provide support to internal and external customers via service ticketing system

• Assist in maintaining a library of ILT content through collaboration with SMEs so that preparation for onsite is a plug-and-play compilation of functional modules rather than a from-scratch build 

• Become a SynXis product expert to deliver facilitation supporting customer product adoption and goal attainment 

• Collaborate with the Customer and Sales and Account Management for Custom Training opportunities

• Participate in consultative conversations with customers and internal teams to identify, develop and deliver custom-tailored technical training to achieve optimal configuration and use of any combination of SynXis applications and integration 

• Proactively encourage customers and colleagues to engage with the products we offer to achieve and exceed their goals

• Serve as the customer advocate when issues arise; proactively identify and execute customer solutions and liaise with other departments or divisions when necessary 

What's in it for you?

• Serve as one of several learning and facilitation champions, maintaining and promoting a valuable opportunity to support success

• Be part of a team of trainers to collaborate and deliver engaging training opportunities to customers worldwide

• Work with state-of-the-art hotel systems. The sky is the limit when it comes to what you can do

• Have the opportunity to do something that has high impact in our industry

• Be part of one of the world’s largest Travel and Hospitality technology company

Qualifications and Education Requirements

Must Have Skills:

• Experience in developing and delivering customer-facing instructional solutions in both classroom and virtual environments, preferably with a SAAS product

• Strong organizational, planning, and time management skills; ability to prioritize and manage competing high-priority projects 

• Solid background and understanding of instructional methodologies such as ADDIE or other industry best practices.

• General understanding of adult learning theory and advanced facilitation skills  

• Able to work directly with stakeholders and capable of resolving related challenges in a professional manner

• Intermediate to advanced computer skills, particularly with the Microsoft Office Suite 

• Excellent oral and written communication and presentation skills  

• Ability to synthesize technological information and simplify it to effectively communicate the information to system users

• Fluent in Spanish and English

Nice To Have Skills:

• 2 years minimum learning facilitation experience

• Experience in the hospitality industry

If you’re someone who has a unique way of explaining processes to adult learners and enjoys teaching others, you will enjoy this position!

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 4 days (one day/quarter) Volunteer Time Off (VTO)
• 5 days off annually for Year-End Break
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected].

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW