Product Specialist

About Us:

Apprentice's Tempo Manufacturing Cloud is the industry's first agentic manufacturing platform built for a world beyond paper and legacy MES. Tempo unifies MES, LES, automation, and remote collaboration capabilities together in a modern, no-code platform with AI Agents at every step of manufacturing. AI Agents operate autonomously to amplify human efforts, optimize processes, and scale throughput while reducing costs. Apprentice technology drives innovation at every stage- from design and creation to simulation, execution, and optimization.  For over a decade, we've helped life sciences companies integrate their people, processes, and systems into a single next-gen platform. Today, Apprentice serves all manufacturing sectors, fulfilling the vision of what a digital “Apprentice" can be.  For more information, visit www.apprentice.io

About the role:  The Product Specialist is an integral part of the Apprentice Delivery ecosystem. They serve as a customer-facing technical resource during the implementation of Tempo, training and guiding each customer through the process of process mapping, design, and system ownership.

Key Responsibilities:

• Partner with our customers to fully understand, translate, and configure existing processes and workflows into the Tempo application. 
• Analyze and work through complex batch records independently.
• Identify gaps in batch records if any, analyze gaps, and advise as needed.
• Assist in the process mapping function for a customer, in the absence of existing records.
• Engage and collaborate with process owners to understand the details of their problems.
• Discover, dissect, and understand our pharma manufacturing users’ problems during implementation.
• Provide in-depth role-based training to end users to ensure understanding of both authoring and execution, and other applicable role functions.
• Answer product-related questions and advise clients as needed.
• Provide product demonstrations as needed.
• Test our internal products as it relates to various iterations of our platform. 
• Collaborate with internal teams to translate customer use cases for product design and implementation.
• Proactively communicate project updates in a timely fashion.
• Be curious about and stay on top of the pharmaceutical market and competitive trends and incorporate them into your customer analysis and recommendations.
• Be a passionate evangelist of the Apprentice platform, helping present, author, and drive content, road mapping, process, etc., and other ad hoc tasks.
• Be adaptable to accelerating market changes, resulting in swift prioritization changes. 

Qualifications: 

We are looking for team players who are driven, proactive, passionate about the space, our business, and the opportunity, and are effective problem solvers able to execute with little supervision.

• "Roll-up-your-sleeves" entrepreneurial, flexible, startup attitude.
• Passion for learning and helping in pharma manufacturing.
• Ability to create a logical path in ambiguity.
• 5+ years’ experience as a Product Specialist for a software product (MES, business process experience, and cloud experience a plus).
• 2+ years of experience having worked with an MES system (PAS-X is highly preferred). 
• Understands how to build a solutions framework with a senior MES specialist/expert.
• Excellent communication skills - the ability to build alignment and clarity across both technical and non-technical audiences, including internal teams and customers/partners
• Ability to lead a team by way of leadership without delegation.
• Ability to meet deadlines and manage multiple projects at a time.
• Ability to develop a deep understanding of Apprentice Tempo Infrastructure, Software Release Approach, Delivery Methodology, and Integration.
• Ability to design a solution framework independently.
• Ability to gather requirements independently with clients per use case and translate them into our MES solution.
• Attention to detail and executive presence.
• Technical or engineering-based Bachelor’s degree (MBA or master’s a plus).
• Legal authorization to work for any employer in the U.S. 
• Ability to travel up to 15% of the time as needed. 

 Benefits & Perks

• Generous benefits package (health, dental, vision)
• Unlimited PTO
• Every employee is a shareholder! 
• Paid parental leave
• Remote-friendly & flexible with a $250 at-home work setup stipend
• 14 company holidays, including one week off for the 4th of July and the week off between Christmas and New Year
• Generous 401k match and contribution 

Compensation Range: $100,000 - $120,000

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.