Product Owner – Claims Innovation & Workflow Solutions

MSIG USA continues to grow! 

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary

The Product Owner will help modernize claims capabilities across the Commercial P&C claims lifecycle, with a focus on workflow improvement, intelligent automation, operational efficiency, and scalable digital solutions. This role is not limited to core claims platform ownership; it will shape capabilities across claims intake, triage, assignment, document and data intelligence, decision support, payments, recovery, litigation, vendor workflows, and shared claims operations.

The ideal candidate brings claims domain knowledge, product ownership discipline, systems thinking, and a strong ability to translate operational pain points into practical technology solutions. Experience with claims platforms such as Guidewire Claim Center, Duck Creek, Majesco, or similar is helpful, but the role is broader than core platform configuration and is intended for candidates who can drive claims innovation, workflow modernization, and cross-functional delivery.

Essential FunctionsProduct Strategy and Roadmap

• Partner with Claims, Underwriting, Operations, Legal/Litigation, Finance, Technology, and the Product Manager to define the claims product vision, strategy, roadmap, and business outcomes.
• Own roadmap sequencing across claims capabilities, balancing quick wins with foundational improvements in workflow consistency, data quality, governance, usability, performance, and reuse.
• Identify and prioritize opportunities for workflow automation, straight-through processing, document and data intelligence, platform integration, and AI-enabled decision support.
• Use product and operational analytics to guide prioritization and measure success through KPIs such as cycle time, touchless rates, leakage, reserve accuracy, adjuster productivity, adoption, and customer satisfaction.
• Apply systems thinking to assess upstream and downstream impacts across Claims, Underwriting, Finance, Operations, and Technology.

Backlog and Requirements

• Own and continuously refine the claims product backlog based on business value, regulatory needs, stakeholder feedback, dependencies, team capacity, usage data, and product outcomes.
• Translate business needs into clear features, acceptance criteria, process flows, business rules, workflow requirements, test scenarios, and solution direction.
• Work with architecture, engineering, data, AI/ML, QA, and business SMEs to break complex claims and automation needs into scalable, deliverable increments.
• Use modern product practices, including Now / Next / Later planning, to communicate priorities and maintain delivery focus.

Stakeholder Collaboration and Change Adoption

• Serve as the primary product contact for claims solution needs across claim types, lines of business, and shared claims functions.
• Lead discovery sessions and workshops to understand workflows, pain points, decision-support needs, process gaps, and automation opportunities.
• Align stakeholders on business process, technical constraints, dependencies, implementation tradeoffs, and adoption impacts.
• Partner with training and change management teams to support rollout readiness and adoption of new capabilities.
• Promote a customer- and adjuster-centric mindset that improves usability, consistency, efficiency, and ease of doing business.

Sprint Planning and Delivery Execution

• Lead sprint planning and backlog refinement by articulating sprint goals, priorities, expected business value, and readiness criteria.
• Ensure features are refined before development with sufficient business context, workflow logic, acceptance criteria, and validation needs.
• Partner with delivery leads, engineers, analysts, designers, QA, data, and AI/ML teams to deliver high-quality releases.
• Participate in standups, sprint reviews, and retrospectives to monitor progress, remove blockers, validate completed work, and drive continuous improvement.
• Coordinate user acceptance testing and confirm solutions meet claims needs, acceptance criteria, and quality standards.

Qualifications / Education and Experience

• Bachelor's degree required.
• 5+ years of experience as a Product Owner, Technical Product Owner, Senior Business Analyst, Product Manager, or similar role.
• 2-3+ years of hands-on claims experience with exposure to end-to-end claims operations.
• Experience delivering claims transformation, modernization, platform replacement, workflow automation, or operational improvement initiatives strongly preferred.
• Experience delivering AI-enabled or intelligent-workflow solutions, such as intelligent intake, document/image intelligence, automated triage, fraud/SIU detection, or decision support, strongly preferred.
• Experience with claims platforms such as Guidewire ClaimCenter, Duck Creek, Majesco, or similar valued; Guidewire ClaimCenter experience preferred but not required.
• 2-3+ years of P&C insurance experience, preferably Commercial and/or E&S.
• Experience working with engineering, architecture, data, QA, and business teams in Agile delivery environments required.

Knowledge, Skills, and Abilities

• Strong understanding of P&C claims operations, including FNOL, triage, coverage evaluation, adjudication, reserving, payments, recovery/subrogation, litigation, vendor/TPA management, and closure.
• Working knowledge of AI and intelligent automation use cases in claims, including related data, governance, responsible-AI, and change-management considerations.
• Strong product acumen, systems thinking, analytical ability, problem solving, communication, and stakeholder management skills.
• Ability to simplify complex business problems, define practical solution paths, and translate needs into scalable workflows, requirements, and solution designs.
• Strong knowledge of Agile product ownership, backlog management, release validation, and cross-functional delivery practices.
• Proficiency with Microsoft Office Suite; familiarity with Power BI,  Copilot, Azure DevOps, Teams, ChatGPT, and similar productivity tools preferred.

SALARY: The estimated salary range for this position is $140,000.00 - $180,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors.
Additional Benefits:  
Healthcare and Retirement Benefits
Comprehensive medical, dental, and vision coverage
401(k) with a generous employer match and profit-sharing contribution
Wellness incentive program
Life and accidental death and dismemberment (AD&D) insurance
Flexible spending programs
Short-term and long-term disability plans
Additional Benefit Programs
Paid time off program
Paid charitable leave
Paid parental leave
Tuition reimbursement program
Personal insurance (auto/homeowners) discounts
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It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!  

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.