The Product Operations Contractor will assist the core team in delivering on SLAs for Assisted API products through data formatting, transformation, and QA processes.
About Finch
We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.
Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.
About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.
We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.
The goal for the product ops contractor is to help the core product ops team deliver on SLAs for the Assisted API products. While not client-facing, this role directly impacts the end user and developer experience using Finch.
Competencies
- Proven experience handling structured data (Excel, CSV, JSON, etc.).
- Familiarity with data formatting and transformation tools (e.g., Excel, SQL, Python scripts, etc.).
- Strong attention to detail and ability to follow repeatable processes with consistency.
- Ability to stay organized and triage multiple priorities and maintain focus on tasks from start to finish.
- Skilled at working backward efficiently from key timelines since most processes have an SLA of 24 hours.
- Comfortable navigating ambiguous situations to resolve complex problems.
- Prior experience with scripting or automation tools is a plus.
Key Responsibilities
- Data formatting and transformation — Review and format large volumes of data. Format data precisely according to established specifications or templates.
- Execute automated scripts and tools used in the data processing pipeline.
- Conduct thorough QA of outputs to ensure accuracy, completeness, and compliance with standards.
- Knowledge of HR and payroll concepts is a plus
Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Top Skills
Csv
Excel
JSON
Python
SQL
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