Product Manager

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for an ambitious Product Manager to drive key strategic initiatives, particularly in the areas of insurance policy administration platforms, accounting ledger systems, and billing systems. In this role, you will collaborate closely with cross-functional teams, including marketing, sales, operations, finance, insurance, design, and customer research. You will partner with stakeholders and technology colleagues to research, validate, and present your proposals, then execute on those approved and prioritized.

Your objective in this role is to lead entire projects or parts of larger projects at Kin. You will develop a solid understanding of Kin’s business, our customers, and our operations. You will have the opportunity to hone your product management skills by working across our robust platform and leading your development team. Your success and career growth will hinge on your ability to build effective working relationships with your Kin colleagues and your internal stakeholder team in order to identify areas to improve our business, products, and processes. You enjoy solving problems and will often take the initiative to build your case and start a project.

A day in the life could include: 

• Working closely with the Product Director to define and communicate the product vision

• Assist in creating and managing product roadmaps that address the biggest needs in our business and meaningfully impact our OKRs, while delighting our customers and other end users

• Digging deep into our data and product experience to understand the most significant problems that users face, and working with design and engineering to develop and test solutions

• Collaborating with the user research team and sharing key learnings with your development team, the product team, and the company

• Partnering closely with the development team to socialize your product plans, and collaborate with them to size the work and find ways to make it better through team feedback

• Writing user stories that provide all of the details needed by our development teams to develop key features

• Ensuring the successful rollout, growth, and success of your features via  communications and training to appropriate users/stakeholders across the business

• Defining, evangelizing, and monitoring the metrics that demonstrate product success

• Coordinating and leading regular team and stakeholder meetings to both gather feedback on your projects and share important updates

• Motivating the development team and connecting the team’s daily work with our bigger goals at Kin

I’ve got the skills… but do I have the necessary ones?

• 2-5 years of professional experience

• 3+ years of software or technology product management experience; preferably working with insurance policy administration systems

• Vendor management experience; preferably in payments

• Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments

• Demonstrated expertise working in big data and BI tools (ex. Adobe, Tableau, Looker)

• Hard Skills

  • Proficient in SQL and data analysis

  • Customer Research 

  • Technical proficiency

  • Effective and concise written and verbal communication 

  • Strong project management skills and well organized

  • A/B testing and other experimentation experience

• Soft Skills

  • Ability to turn incomplete, conflicting, or ambiguous inputs into concrete action plans

  • Thinks strategically and with a business mindset 

  • Ability to motivate and influence others without authority 

  • Ability to communicate with empathy and precision

  • A positive mindset and ability to work collaboratively with team members across the organization

  • Calm under pressure

  • Time management and prioritization; ability to managed deadlines

  • Inclusive mindset and high EQ, valuing differing opinions and healthy conflict 

  • Eagerness and willingness to learn, improve, and ask questions

Bonus Points:

• Experience working for an InsurTech or Fintech company

• Basic wireframing and design prototyping

• Experience leveraging data science to develop new products

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.