Product Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. 

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you? 

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from. 

About Us

At Paytronix: An Access Company, we're not just building software‚ we are transforming how restaurants and convenience stores connect with their guests. Our platform powers loyalty programs, online ordering, and customer engagement solutions for some of the most beloved brands across North America.

We use data, customer experience expertise, and cutting-edge AI to help our clients turn one-time visitors into lifelong fans. And here's the exciting part: we're bringing AI, gamification, and mobile-first platforms to create viralworthy guest experiences.

We're at the forefront of this transformation, and we need curious, energetic product leaders who want to help shape the future with us.

The Opportunity

We're looking for a Product Manager who's passionate about using AI to solve real customer problems. This isn't just another PM role‚ you will be working at the intersection of product strategy, AI innovation, and direct customer impact. You'll help us build the next generation of intelligent customer engagement tools that our restaurant and c-store clients didn't even know they needed yet.

What does Paytronix: An Access Company offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

What You'll Do:

Customer-First Innovation

-Interview customers to uncover pain points and identify opportunities for streamlining their experience

- Use AI tools (like Claude and other natural language tools) to summarize and distill insights from customer conversations

- Translate feedback into actionable product requirements that the engineering team can run with.

AI-Powered Product Development

- Set up and maintain software/product processes that reduce manual intervention and increase efficiency

- Collaborate with engineering teams by gathering and communicating customer feedback

- Leverage AI tools to accelerate product development, from prototyping to documentation

Strategic Execution

- Manage projects and track progress using Jira, Confluence, and other collaboration tools

- Work on a flexible, project-based workload where you'll take initiative in shaping the product's future direction

- (Nice to have) Provide input on UI/UX improvements that enhance usability and delight our customers

Experience & Skills

- You have solid product management and project management experience under your belt

- You're familiar with product management methodologies and market research approaches

- You communicate clearly and can work directly with customers you’re not afraid to pick up the phone or jump on a video call

- You're proficient with Jira, Confluence, and Microsoft OƯice (the usual suspects)

- **You have experience with AI tools, especially Claude ‚and you understand how to leverage AI to work smarter, not harder Technical Comfort

- You understand how AI systems work and can have meaningful conversations with data scientists and ML engineers

- You're comfortable with the idea that AI systems are probabilistic, not deterministic, and you know how to set expectations around model limitations and opportunities

- You don't need to write code, but you appreciate the technical constraints and possibilities

Mindset & Attitude

- You're genuinely curious‚ you ask "why" and "what if" more often than most people

- You're energetic and proactive‚ you don't wait for instructions; you identify what needs to happen and make it happen

- You want to be part of a growth company where your contributions directly shape our trajectory

- You're comfortable with ambiguity and excited by the opportunity to help define processes, not just follow them

- You embrace ethical AI design and understand the importance of fairness, transparency, and accountability

Working Style

- You thrive in a flexible, project-based environment where priorities can shift as we learn from customers

- You're a strong written and verbal communicator who can synthesize complex information into clear, actionable insights

- Location: Remote/Hybrid (Newton, MA area preferred but open to remote for the right candidate)

- Tools: Claude (preferred), Jira, Confluence, Microsoft OƯice, various AI/LLM tools

Salary range: $130k-$150k

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.