Product Manager

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Product Manager for our Technology team. 

We are headquartered in Lake Success, NY. While the ideal candidate would be a NY-based candidate, we are considering remote candidates with the flexibility to occasionally travel to our FreedomCare office when necessary.   

Department Overview

FreedomCare is building a healthcare ecosystem to bridge all the gaps in the complex and siloed care delivery network.  Our work on tech spans several areas: building innovative consumer experiences, technology and infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, optimizing internal operations and processes, and lots more. And we work alongside a talented set of technologists with Engineering, forming a tight, high-performing team.  

Everyday You Will:

• Drive product features through their entire life cycle: ideation, specification and requirements, development, release, analysis and iteration 
• Perform qualitative and quantitative research to explore and validate feature ideas. Including market research. 
• Analyze key performance metrics and user feedback to measure the success of product initiatives and identify areas for improvement 
• Plan and carry out feature launches (ie; planning UAT, assisting with release planning and validation)   
• Write both high-level requirements and detailed user stories for implementation 
• Collaborate with a cross-functional team, including business stakeholders, legal, designers, engineering, etc to define product requirements  
• Manage all aspects of in-life products, including customer feedback, requirements, and issues  

Your innate skills:

• Highly collaborative. You love being the bridge between tech teams (engineers, designers, product managers) and business teams (sales, marketing, and operations). You see problems from both business and tech perspectives and adeptly drive alignment across multiple teams.  
• A quick study. Healthcare is complicated; you're curious by nature and excited to get into the details and become an expert in health infrastructure, from how claims are processed to how payments flow through the healthcare system.  
• Strategic and analytical. You can turn new, vague ideas into implementable projects and identify new opportunities that move the needle. You use qualitative and quantitative insights to clarify decisions wherever possible.  
• An end-to-end thinker. You can look at a problem and create a solution all the way from top-level goals to operational and system details.  
• Great at prioritizing. There are a million ways to make the healthcare experience better. You zero in on the highest impact levers and hold your team accountable for doing the same.  
• Incredibly detail-oriented – you excel at detailed documentation, remembering and understanding all the details, and keeping project teams aligned.  
• Amazing communication and negotiation skills. You know how to communicate at all levels up and across the organization. You know how to gain buy-in from all types of roles and personalities. You are great at offering multiple solutions and options in order to get work completed.  

Ideal Candidate Will Possess:

• Expertise in one of these prior to Product Management: Software Engineering, UX, etc.  
• 3-5 years of experience with at least 1 year of experience in Product Management or a related industry 
• Proficient in agile software development methodologies 
• Understanding of front-end and back-end technologies to communicate effectively with engineering teams 
• Understanding of how user and employee experience is impacted by functionality. 
• Able to define, track and interpret key performance indicators and metrics to measure product success and performance 
• Exceptional analytical and problem-solving abilities, with a data-driven approach to decision making 
• Solution-centric, creative thinker with an entrepreneurial attitude  
• All-star relationship builder with excellent communication and presentation skills  

Nice-to-Haves:  

• MBA  
• Experience in Healthcare enrollment and service products  
• Experience with Salesforce, Amazon Web Services, Jira, Wireframe tools  
• Prior development experience (Javascript, Java, Python, etc)

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics.