Product Manager

Who We Are 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need 

We’re seeking a Product Manager who is passionate about building systems that scale, solving complex operational challenges, and streamlining how our teams work. In this role, you’ll focus on internal tools and workflow optimization, specifically supporting order processing and revenue cycle management (RCM) functionality. You’ll partner closely with engineering, data, and operations to drive impact across one of the most critical areas of our business. 

This is an individual contributor role with high visibility, growth potential, and strategic importance as Synapse continues to expand. 

What You Will Do 

Product Ownership & Execution 

• Own and evolve the roadmap for tasking, internal tooling, and RCM-related product areas that enable our operations teams to scale effectively. 
• Manage the product backlog, lead grooming sessions, and drive sprint planning and execution with a dedicated engineering team. 
• Use a data-informed approach to define success metrics, monitor product performance, and iterate accordingly. 

Cross-Functional Collaboration 

• Work cross-functionally with operations, engineering, analytics, and leadership to deeply understand user needs and pain points. 
• Develop strong, collaborative relationships with key stakeholders to ensure alignment and adoption of your product solutions. 
• Support the development of go-to-market and internal rollout plans for new tools, processes, or features. 

Continuous Improvement 

• Bring structure and clarity to ambiguous problems by leading discovery and user research efforts. 
• Proactively identify inefficiencies or manual workarounds in internal workflows and propose scalable solutions. 
• Contribute to our growing product culture by sharing insights, best practices, and lessons learned across the team. 

What You Have 

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:   

• 3–5 years of experience as a Product Manager, preferably in healthcare or a related industry. 
• Demonstrated experience managing a scrum team and driving feature execution from idea to delivery. 
• Strong communication skills and the confidence to advocate for your point of view—even in the face of senior stakeholders. 
• Comfort with data, metrics, and experimentation to inform product decisions. 
• A collaborative mindset and ownership mentality—you think in terms of "we" before "me." 
• Excellent organizational skills with an ability to manage multiple priorities simultaneously. 

What Sets You Apart 

• Experience building or optimizing internal tools, tasking systems, or RCM platforms. 
• Familiarity with EHRs, healthcare operations, or DME workflows. 
• Demonstrated curiosity and initiative—someone who doesn't wait to be told where the problems are. 
• Insightful communicator who knows how to bring others along in your thinking. 
• Passion for solving real-world problems that impact patient care, even if indirectly. 
• Knowledge or expertise leveraging artificial intelligence to process and analyze documentation to extract meaningful data points.  

What Sets Us Apart 

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.