Supports development, maintenance, and adoption of digital media technology products. Creates requirements and documentation, coordinates product development, manages testing and releases, supports vendors, troubleshoots issues, and drives user adoption through training. Collaborates with AI, BI, operational, and technical teams to prioritize initiatives, maintain roadmaps, and improve workflows, advertising technology capabilities, and organizational efficiency.
Position OverviewTechnology Operations & MaintenanceAdoption, Training & SupportAI Pod & Cross-Functional CollaborationQualificationsPreferred Skills
The MDS Product Manager will support the development, maintenance, and adoption of technology solutions that power the agency’s digital media operations. This role will report to the Head of Digital Innovation & Technology and assist in translating strategic vision into actionable product development initiatives that improve workflows, support evolving client needs, and enhance operational efficiency.
The ideal candidate combines strong project management skills, technical aptitude, product development experience, and a passion for helping teams successfully adopt new technologies.
Key ResponsibilitiesProduct Development & Execution- Support the development and execution of MDS technology solutions guided by the vision and strategy set by the Head of Digital Innovation & Technology.
- Create detailed product requirements, user stories, process documentation, and implementation plans for new tools and features.
- Coordinate internal and external resources needed to support product development initiatives.
- Manage testing and quality assurance processes for prototypes and new product releases to ensure functionality and usability.
- Assist in the rollout and implementation of finalized technology solutions across the organization.
- Maintain and support the ongoing functionality of MDS products and technology solutions.
- Continuously monitor and improve products to accommodate new client needs, evolving ad formats, and changing platform requirements.
- Help maintain technology vendor relationships and support contract management activities for the MDS tech stack.
- Troubleshoot issues, prioritize fixes, and coordinate updates with technical teams and vendors as needed.
- Drive adoption of MDS technology solutions through hands-on training, onboarding, and user support.
- Serve as a key point of contact for employee feedback, collecting insights and identifying opportunities for product improvements.
- Develop user guides, training materials, and best practices documentation to support ongoing education and adoption efforts.
- Foster collaboration between operational teams and technology stakeholders to ensure tools align with day-to-day workflows.
- Serve as a resource to the MDS AI Pod team by helping organize initiatives, lead meetings, and prioritize projects.
- Lean into resource requests and help coordinate efforts across departments to support AI and innovation initiatives.
- Partner closely with the Business Intelligence (BI) team to manage technical priorities, support development efforts, and maintain a shared project roadmap.
- Help prioritize and communicate timelines, dependencies, and resource needs across teams.
- 3–6 years of experience in product management, digital operations, advertising technology, project management, or related fields.
- Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
- Experience gathering product requirements and coordinating cross-functional initiatives.
- Familiarity with digital media operations, ad technology platforms, or agency workflows preferred.
- Strong communication and interpersonal skills with the ability to train and support users across teams.
- Detail-oriented mindset with experience in testing, QA, and troubleshooting processes.
- Ability to work collaboratively in a fast-paced, evolving environment.
- Experience working with Agile or iterative product development methodologies.
- Familiarity with AI tools, automation workflows, and emerging advertising technologies.
- Experience partnering with technical or BI teams on product development initiatives.
- Strong analytical and problem-solving abilities.
This job description reflects the general details considered necessary to describe the principal functions of the job. It shall not be construed as a detailed description of all work requirements, nor is it intended to be an exhaustive list of responsibilities and duties necessary to perform the job. The [company] is an Equal Opportunity Employer.
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