Product Manager - SFDC - Hybrid

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

Primary Duties and Responsibilities:

Lead, build and maintain world-class Salesforce.com solutions using best practices in the areas of system decommissions (moving legacy systems to Salesforce.com), lightning apps and components, custom apps, changes to core apps, AppExchange Apps, approvals, workflows, product configurators, custom Price Books, commission tools, dashboards, attainment, contest pages, etc., for sales and service clouds and partner community.

Serves as the leader of one or more SFDC BA teams working on medium to large projects and maintenance activities.  Acts as primary liaison between systems development teams, vendors and/or business customers.  Listening, understanding impacts, and working with appropriate stakeholders to minimize member touchpoints, deliver operational efficiencies, and bridge real-world challenges into solution requirements within the Salesforce ERS ecosystem.

Assists management in identifying project objectives, validating detailed business/technical requirements, and evaluating alternatives. 

Defines project scope, objectives and resource needs related to user stories utilizing Scaled Agile Framework (SAFE) methodology.  Leads and, where applicable, authors test plans and ensure test cases thoroughly support business requirements and obtain approval on test plans, test cases and expected results and documents as necessary.  Accountable for the team’s planning and execution of end-to-end User Acceptance Testing (UAT) to deliver the priority initiatives required.  Coordinates the work assignments and tasks for staff and objectively evaluates individual performance to objectives. Duties include recommending improvements to existing systems and processes. Creating, elaborating, and refining new and existing user stories utilizing SAFE. Leading implementation of new processes and technologies. Leading certification of Solution Design. Leading pre and post implementation plan. Creating Test Plans, and leading UAT where applicable.

How we reward our employees: 

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: 

• Earn a competitive salary of $88,524.80 - $130,436.80 with annual bonus potential based on performance.

• Fully paid training 

• Medical, dental, and vision benefits 

• 401 (k) with employer match 

• Paid parental leave and adoption assistance  

• Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays 

• Paid volunteer day annually 

• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities 

• AAA Membership  

• Discounts, perks, rewards, and much more

Supervisory Responsibilities:

Leads team of 2-4 direct reports

Required Qualifications

Education:

• Bachelor’s degree or equivalent work experience

Experience:

• 2+ years of leadership experience driving business solutions utilizing Salesforce

• 2+ years managing solutions implementations in Salesforce

• 2+ years of knowledge and experience within Automotive Services

• Documented experience building/documenting requirements, solution design, UAT prep

• IT support operations and application performance management

Knowledge and Skills:

• Ability to lead strategic/consultative sessions with clients

• Able to solve diverse, complex and crucial business problems

• Able to lead a team

• Analysis, problem solving and decision making

• Self-directed, able to work in fast-paced, ambiguous environment

• Excellent verbal and written communication, including presentation skills

Preferred Qualifications

• Bachelor’s Degree preferred.

• Salesforce.com Admin Certification

• SAFE Agile Product Owner Certification

• Salesforce AI Specialist Certification

• Tableau Experience

• SQL Code Experience

• Revenue Cloud Experience

Work Environment:

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events. Works in a temperature-controlled, office environment. Travel throughout state/out-of-state including various ACG clubs and field locations with exposure to road hazards and temperature extremes.

Important Note:

The above statements describe the principle and essential functions, but not all functions, that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.