Eventbrite has built its business on empowering event creators with tools to sell out their events and connect people through live experiences. As we aim to become the go-to destination for discovering and attending live events, we must ensure our payments ecosystem is resilient, efficient, and optimized for conversion.
We’re looking for a Product Manager to help shape Eventbrite’s global payments strategy—managing relationships with payment service providers, enabling the right mix of consumer payment methods, and ensuring that every transaction is secure, cost-effective, and trusted. This person will play a key role in delivering seamless, personalized payment experiences that drive business outcomes and delight both creators and attendees.
THE TEAMYou’ll join a passionate global team of product managers, designers, and engineers dedicated to building a scalable, efficient, and innovative payments infrastructure. We’re collaborative, impact-driven, and energized by the opportunity to help people connect through live events. The Payments team ensures Eventbrite can unlock growth with new demographics, reduce friction in transactions, and maintain the trust of our ecosystem.
THE ROLEAs the Product Manager for Payments, you’ll help define and drive the strategy for how attendees pay confidently and effortlessly. You’ll support initiatives that expand payment methods, optimize processing costs, reduce payment failures, and uphold the highest standards of security and compliance.
You’ll bring strong product instincts and a vision for what a world-class payments platform looks like. You’ll be comfortable iterating quickly on near-term opportunities (e.g., payment method adoption, fraud prevention improvements) while contributing to long-term bets (e.g., new PSP integrations, infrastructure scalability).
This is a high-impact role at the heart of the monetization journey, directly influencing our ability to grow and expand globally.
YOU WILL- Contribute to the vision, strategy, and roadmap for Eventbrite’s payments ecosystem.
- Build and support strong relationships with global payment service providers.
- Deeply understand the needs of our buyers and creators—and translate those insights into opportunities to expand payment methods and reduce friction.
- Identify and prioritize initiatives that improve conversion, lower processing costs, and minimize payment failures.
- Help ensure security, compliance, and resiliency remain central to all payment experiences.
- Collaborate across engineering, design, analytics, marketing, and finance to deliver a seamless end-to-end payments journey.
- Balance product experimentation, platform scaling, and technical investments.
- Define clear goals and success metrics, and drive execution with energy, curiosity, and a commitment to excellence.
- Partner with cross-functional teams to keep everyone focused on what matters most to users and the business.
- 3-5 years of product management experience in consumer-facing products, ideally in ecommerce or marketplaces
- Proven track record of contributing to impact in payments, PSP integrations, or transaction optimization.
- Exposure to global payment methods, fraud prevention, or financial infrastructure.
- Customer empathy and a user-first mindset, with experience leveraging research to guide decisions.
- Analytical and data-driven, with experience using metrics to inform priorities.
- Skilled at collaborating across disciplines and navigating technical and regulatory complexity.
- Clear communicator who can articulate vision, strategy, and rationale to stakeholders.
- Ability to contribute to and support cross-functional teams with focus and alignment.
- Experience working with PSPs, acquirers, or fraud prevention platforms.
- Familiarity with payments compliance and regulatory environments (PCI, PSD2, 3DS etc.).
- Experience helping optimize margins and payment costs at scale.
- Background working on experimentation platforms or running A/B tests at scale
- Familiarity with frontend and backend architecture of complex systems
Passion for live events and belief in their power to bring people together
PAY TRANSPARENCY
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Eventbrite, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is listed below. You may also be eligible to participate in Eventbrite’s incentive program(s) (such as equity, annual incentive bonus and commission plans), subject to the applicable rules and restrictions.
At Eventbrite everyone is invited to be their whole self and we cultivate an environment to make sure that is feasible throughout the entirety of an individual's time at Eventbrite. We are committed to providing competitive, valuable and meaningful benefits and experiences for our employees to ensure we meet them where they are in life.
Cultivating a diverse, equitable and inclusive culture where all people are invited and belong is our top priority.
Employees can participate in resource groups and we offer global programming and training throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community.
BENEFITSWe offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle.
Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off).
EQUAL OPPORTUNITYAt Eventbrite, we are dedicated to fostering diversity, equity and inclusion. We welcome individuals from all backgrounds, abilities and experiences to apply, and we make employment decisions on the basis of merit. We are committed to equal employment opportunity regardless of race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender reassignment, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics, or any other legally protected characteristic.
If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.
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