Product Manager/ Onboarding

Hi, I'm Lolitta Tucker, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

As a Product Manager you will own the execution of the product roadmap and work with Product executives, Product leaders, Designers, Business Analysts, other Product Managers, and cross-functional teams in successfully executing the product vision for Merchant Services.

CSG/Forte Payments processes hundreds of billions of dollars in payments every year for a hundred thousand plus merchants across various industries providing them with an omnichannel payment solution. Our Merchant and Partner platform, dex, is a central point for Merchants and Partners to set up and access their accounts, products and services, get insights, and manage their payments, customers, employees, and disputes. As a Product Manager for our Merchant Onboarding, you will play a key role in enhancing our solution that increases adoption and in turn increases revenue for our business.

We are looking for a Product Manager who will:

• Own the execution of the roadmap
• Work with the Product executive, develop product requirements, and partner with the delivery team to take it to the finish line.
• Contribute to product strategy, and vision by identifying market opportunities, market threats, industry trends, competitor and regulatory changes to position products and features to increase revenue
• Work closely with internal teams and when and where needed with external customers to understand and evaluate merchant needs
• Use both qualitative and quantitative data to identify and prioritize customer paint points to solve
• Scope new initiatives, get senior leadership and executive alignment and coordinate with cross-functional teams where required
• Not only ship new features/products, but continually monitor and makes recommendations on process and product improvements
• Operate independently, with minimal supervision to effectively identify solution approaches, prioritizing features, and escalating appropriately
• Be responsible for managing Epics and collaborate closely with internal Agile teams in adding items to the product backlog.
• Understand the P&L around the products they support and uses that information to influence project requirements and direction.
• Be comfortable in a fast-paced environment, comfortable with change and ambiguity
• Collaborate with internal teams in problem solving while develop constructive working relationships that demonstrates CSG’s core competencies and values

Is this opportunity right for you? We are looking for candidates who:

• Have 5+ years of prior B2B product management experience managing in an agile software development environment, taking SaaS products from concept to launch and iterating through versions to improve the experience. Having prior payment experience is a plus

• Have a bachelor’s degree or equivalent software engineering experience. Computer Science or Math is a plus
• Have excellent verbal and written communication, research, analytical and problem-solving skills while using data to make decisions
• Have advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
• Have previous experience using design thinking framework to discover customer problems and to validate usability and value of proposed solutions

CSGer Perks & Benefits 

• Work from Home
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

#LI-Remote

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.

This role is eligible for a bonus opportunity.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here.

Our culture is award-winning: CSG has been recognized a US News & World Report “Best Companies to Work For” for 2025-2026, a Newsweek “America’s Greatest Workplaces in Tech” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.