Product Manager - Documents & Forms

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore.

We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to:

• Built In Chicago's Best Places to Work, Midsize Companies (2021-2025).

• Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024).

• Inc. 5000 Fastest-Growing Private Companies.

• Forbes’ Fintech 50.

Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission.

Quick Summary
Own the platform behind Kin’s policy documents and forms—improving how they’re built, customized, and updated to deliver clearer customer experiences at scale.

The opportunity
We’re looking for a Product Manager to help us improve how insurance documents and forms are created, managed, and delivered across Kin. This role sits at the center of our Documents & Forms platform, partnering closely with a dedicated engineering team, design, insurance stakeholders, forms analysts, and customer support to ensure our documentation is accurate, scalable, and easy to maintain.

As Kin grows, the ability to update and customize policy documents efficiently becomes increasingly critical—for both customer experience and internal operations. In this role, you’ll own the platform where documents and forms live, define how those forms are updated, and shape how they’re customized for individual customers and policies. Your work will directly reduce friction for internal teams, enable faster updates, and help deliver clearer, more consistent experiences for our customers.

Your responsibilities

• Partner with the Product Director to define and communicate a clear product vision for the Documents & Forms platform

• Own a defined feature set within Docs & Communications, from discovery through delivery and ongoing iteration

• Build and manage product roadmaps that address core business needs, support OKRs, and improve customer and internal experiences

• Analyze product data and user behavior to identify high-impact problems, and collaborate with design and engineering to develop and test solutions

• Work closely with user research to incorporate insights into product decisions and share learnings across teams

• Write clear, actionable user stories and requirements that enable engineering teams to deliver high-quality solutions

• Lead successful rollouts of new features and improvements, including communication and enablement for internal stakeholders

• Define, track, and evangelize metrics that demonstrate business value and customer impact

• Drive cross-functional alignment by leading regular team and stakeholder discussions, gathering feedback, and sharing progress

• Explore and evaluate opportunities to leverage AI for document creation, personalization, automation, and self-service, in partnership with engineering
  

What success looks like

• A defined Docs & Communications feature set is fully owned, actively improved, and aligned to clear business and customer metrics

• Initiatives deliver measurable customer impact, such as improved document clarity or reduced support requests

• Internal teams can update and maintain forms more efficiently and confidently using the platform

• Stakeholders are aligned on priorities and trust the Documents & Forms roadmap and delivery
  

Your experience & skills

• 2–5 years of professional experience, including 3+ years in software or technology product management, ideally within regulated or platform-driven environments

• Experience working with agile product and engineering teams in startup or high-growth settings

• Familiarity with insurance policy administration systems, document management, or internal tooling is a strong plus

• Proficiency with data analysis and BI tools (e.g., SQL, Looker, Tableau, Adobe) to inform product decisions

• Experience with customer research, experimentation, and translating insights into shipped product improvements

• Technical fluency sufficient to collaborate closely with engineering and evaluate platform or integration tradeoffs

• Ability to turn ambiguous or incomplete inputs into clear, actionable plans

• Strong communication skills, with the ability to influence without authority and collaborate across functions

• Inclusive, thoughtful approach to teamwork, with comfort balancing multiple priorities and staying calm under pressure

Our benefits

We offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.

Core Benefits That Support You

• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package

• 401(k) with company match up to 4% of eligible earnings

• Multiple medical plan options, plus dental and vision coverage

• Company-funded HSA contributions (based on medical plan selection)

• Company-paid life insurance and short-term disability

• Employee referral bonuses

Health & Wellbeing

• A variety of supplemental benefit options, including long-term disability, critical illness, accident, legal, and pet insurance

• Access to mental health support and confidential counseling resources

Time Away & Balance

• Flexible PTO for exempt employees (most employees take 15–20 days per year), plus 8 company-observed holidays

• Paid parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents

Growth & Development

• Career mobility and internal growth opportunities across the organization

• Professional development budgets for certifications, conferences, and learning available, subject to management approval

For Sales Agents and Customer Service Agents: These roles sit in any of the following 30 states: AL, AZ, CO, FL, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, VT, VA, WA, and WI.

For remote technical positions located in Canada, we are only able to hire individuals who reside in Ontario. Applicants must be able to live and work full-time in Ontario to be considered.

For all other positions, these roles can sit in any of the following 40 states: AL, AR, AZ, CA (exempt only), CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, MA, ME, MD, MI, MN, MO, MT, NC, NE, NJ, NM, NV, NY, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above.

State locations and specifics are subject to change as our hiring requirements shift.

Kin is the only pure-play, direct-to-consumer digital insurer focused on the growing home insurance market. We make policies convenient and affordable through a technology platform that delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. Kin is a fully licensed carrier that offers coverage through its reciprocal exchanges which are owned by its policyholders. To learn more, visit www.kin.com.

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation, please contact us by sending an email to [email protected]