Leads the vision, strategy, and roadmap for internal operations products. Builds scalable tools and workflows that help teams identify issues, make decisions, and resolve cases efficiently. Uses AI and automation with appropriate human oversight, defines performance metrics, aligns cross-functional stakeholders, and manages a small product team while directly driving high-priority initiatives. Also hires, coaches, and develops product talent.
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.
Roadie is looking for a Product Lead to shape the systems that keep our operations moving. You will set the vision for our internal operations product pillar, building intuitive, scalable experiences that improve how teams manage work, investigate issues, take action, and resolve cases. Your work will empower internal teams to operate with greater speed, confidence, and autonomy while directly improving operational performance and the experience Roadie delivers every day.
This is a hands-on player-coach role. You will manage and develop a small team of product professionals while directly leading high-priority initiatives that improve how Roadie’s internal teams operate.
What You’ll Do
- Define the vision, strategy, and roadmap for Roadie’s internal operations products
- Lead the development of tools and workflows that help internal teams identify issues, make informed decisions, and resolve work efficiently
- Translate complex, manual processes into intuitive, scalable product capabilities
- Identify thoughtful opportunities to use AI and automation while maintaining appropriate human oversight and operational safeguards
- Establish clear goals and success metrics focused on efficiency, resolution quality, self-service, and user satisfaction
- Partner with cross-functional teams to understand operational needs, align priorities, and deliver meaningful business outcomes
- Create clear product ownership and strong operating practices across interconnected systems and workflows
- Serve as a hands-on product leader, directly driving critical initiatives while managing and developing a small team
- Hire and onboard additional product talent as the organization grows
What You Bring
- 7+ years of product management experience, ideally building internal tools, operational platforms, or complex workflow products
- Experience as a player-coach, leading product execution while managing and developing product talent
- A track record of transforming complex, manual processes into intuitive, scalable solutions
- Strong systems thinking, analytical skills, and experience defining meaningful success metrics
- Proven ability to lead ambiguous initiatives and align cross-functional stakeholders
- A high bar for internal user experiences and the same product rigor you would bring to customer-facing products
- A practical, AI-forward mindset, including sound judgment about when to automate and when human oversight is essential
Bonus:
- Salesforce, case-management systems, support platforms, workflow automation, or agent tooling
- Logistics, delivery, transportation, marketplace operations, warehouse operations, or last-mile delivery
- User experience and product design
- AI-assisted support, triage automation, decision-support tools, or internal productivity platforms
- Hiring, coaching, or developing product managers or product owners
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- The technology you need to get the job done
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