Develop and maintain a comprehensive help system and knowledge base for a legal accounting software product. Translate complex workflows into clear articles, screenshots, in-app communications, release notes, and user guidance. Collaborate with Product, Support, Customer, Development, and UX teams; coordinate with writers; lead status meetings; manage deadlines; and contribute to help center strategy and documentation standards.
We’re looking for a motivated, self-directed content specialist to build a comprehensive help system for an established legal accounting product. This role will take a product with limited existing instructional content and transform it into a well-organized, user-friendly knowledge base that helps customers confidently understand and use the software. The ideal candidate understands how to structure and develop effective help content and is comfortable independently researching complex product functionality, learning through hands-on exploration, and collaborating with product subject matter experts to fill knowledge gaps. Because the product supports legal accounting and billing workflows, experience with accounting, billing, or financial software is a significant advantage. This role requires someone who can take ownership of a large, evolving body of work, establish priorities and goals, and make steady progress with limited day-to-day direction.
Responsibilities will include:
- Develop and maintain a deep understanding of Actionstep’s Legal Accounting product and services in order to translate complex product information into simple, polished, and engaging content.
- Write user-friendly articles that meet the needs of the target audience, turning insights into language that sets our users up for success.
- Support and maintain in-app communications with the product
- Partner with internal departments including Product, Support, Customer Team, Development, and UX in order to document software workflows correctly and succinctly.
- Coordinate work with other writers, Support team members.
- Lead regular meetings with product managers, provide status updates, and drive accountability.
- Adhere to a strict release schedule while meeting aggressive deadlines.
- Assist with the overall help center strategy and content management discussions and vision.
- Adhere to documentation style guides (internal + Microsoft Style) and, when appropriate, make recommendations on how to improve standards.
Requirements
Minimum Qualifications
- Bachelor’s Degree in Technical Communication, Technical Writing, English, or another related field
- 3-4 years of experience in technical or software content writing.
- Excellent communication skills that lead to positive team/collaboration experiences for all involved
- Quickly grasp complex technical concepts (particularly around accounting principles) and make them easily understandable in text and accompanying screenshots
- Excellent oral, written, analytic, and organizational skills
- Comfortable working independently and being self-motivated while also performing as part of a team
- High EQ and ability to connect with others easily
- Positive, self-motivated, self-managed, and a finisher
- Comfortable with a variety of tools, such as Zendesk, Microsoft Office, Pendo, Notion, Asana, and HTML to create, maintain, and host content.
- Familiarity with SaaS, agile development and AIDLC.
- Experience creating online help files, knowledge base articles, and release notes for software products
Preferred Qualifications
- Master’s degree in Technical Communication, Technical Writing or English
- 5-6+ years of experience in technical writing
- Proficiency in Zendesk, Microsoft Office, Pendo, CSS, and HTML
- Experience in the law firm management and accounting industry
- Comfortable with giving and receiving constructive feedback
- Excellent time management skills
Benefits
We have a fantastic and inspirational working environment!
- Robust medical, dental, vision offerings
- 401K with company match
- Flexible working and PTO
- Take your birthday off
- Frequent team building events
- Fantastic training and development opportunities
- 75-85k salary
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