Processor

About the Job

As a Processor at Splitero, you will support homeowners who have applied for our innovative Home Equity Investment product by preparing files for underwriter review. In this fast-paced role, you’ll manage your pipeline while collaborating with your production teammates and third parties, all while providing a stellar experience to the homeowners you help. 

• Reviewing applications and supporting documentation to ensure completeness and accuracy 
• Proactively communicating with homeowners, teammates, and third-party vendors to discuss file-related items, set expectations, and obtain missing or incomplete documentation
• Ordering and reviewing information from various third-party vendors, including title reports, valuations and credit reports
• Thoroughly processing and preparing files before underwriter review, pre-underwriting, title curative work, and ensuring compliance with Splitero guidelines, policies, and procedures 
• Working cross-functionally with team members for our homeowners to receive a positive experience, from application to closing
• Managing and prioritizing a pipeline of homeowners in various stages of the approval and funding process
• Meeting or exceeding established production goals, Key Performance Metrics and standards

This role offers on-target earnings of $94,000+ per year, including a $70,000 base, paid hourly, and uncapped monthly commissions based on the number of homeowners you help each month. 

About You

• 3+ years of experience in loan processing 
• Understanding of mortgage industry regulations and best practices, including title curative work
• Experience using robust CRM, such as Salesforce, and self-solving through internal policy and workflow guides
• Experience working with mortgage and real estate third-party vendors 
• Experience working in a service-oriented role with high-volume customer contact and strong verbal and written customer service skills 
• Excels at working on a fast-paced, collaborative team committed to meeting and exceeding goals and objectives
• Communication skills that go beyond the basics, including active listening, understanding homeowner needs and responding appropriately, staying composed under pressure, and communicating with empathy 
• The ability to communicate complex information in a straightforward, easy-to-understand manner
• Ability to problem solve independently through determining the root cause and implementing effective solutions, escalating as needed for issues beyond immediate expertise
• Ability to efficiently time manage, organize and prioritize your workload to ensure deadlines are met
• Incredible attention to detail, ensuring accuracy and thoroughness in every aspect of your work
• Understanding of home equity investments is preferred 
• Ability to work 8am - 5pm PST and over time as needed
• Desire to participate in fast-paced early-stage startup
• Adaptability: Embraces changing circumstances with resiliency and positivity
• Team-Oriented: Prioritizes collaboration, inclusivity, and teammate support 

About Us

Millions of homeowners in today’s economy are sitting on substantial home equity they are unable to access due to rising interest rates and strict qualification requirements of traditional lenders. That means millions of homeowners can’t convert their hard-earned equity into cash to pay off debt, start a home renovation, or pad their retirement to better their lives.

Splitero co-founders Michael Gifford and David Zvaifler witnessed the problem firsthand throughout their real estate careers. They set out to create a win-win product that could help those homeowners access their home equity but not make monthly payments or add additional debt like traditional financing options. And thus, Splitero was born.

As part of our team, you will join our quest to revolutionize the real estate industry while helping families in need. We offer a suite of benefits designed to help you thrive in all areas of life.

• Fully Remote Team - Our remote-first culture allows us to hire the best people, regardless of location.
• OneTeam Culture - We foster a culture of transparency, innovation, and inclusivity, where every voice is heard and every team member is valued. We believe in celebrating our successes, doing the right thing, and helping each other so we grow as a team and as individuals. 
• Generous Resources - We want to ensure you are set up to do your best work. In addition to a solid tech stack, and access to any WeWork location, you will receive a monthly cell and internet stipend.
• Premium Healthcare - We offer comprehensive healthcare plans for you and your family, which employees are eligible for on their first day.
• Flexible PTO and Parental Leave - We offer a generous PTO and encourage employees to take time off to recharge. We're proud to offer a parental leave policy that allows you to welcome your new addition without worry.

We are a workforce composed of individuals with diverse backgrounds, abilities, minds, and identities. In keeping with our commitment to inclusion, we will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodations are required when applying, interviewing, or performing the essential functions of this position, please contact People Operations, at [email protected].