Process Improvement Lead - Corporate Accounting Operations

Become a part of our caring community and help us put health first
 The Process Improvement Lead will guide the end-to-end delivery of Finance Systems and transformation initiatives—from concept through implementation. This role partners closely with Finance leadership, Corporate Technology, and cross-functional stakeholders to drive predictable execution of high-impact programs including system implementations, process redesign, and modernization efforts. The Lead will translate business needs into clear requirements, influence solution design to optimize outcomes, and ensure solutions are tested, compliant, and operationally ready—delivering measurable business value aligned to Finance priorities.

The Process Improvement Lead will guide the end-to-end delivery of Finance Systems and transformation initiatives—from concept through implementation. This role partners closely with Finance leadership, Corporate Technology, and cross-functional stakeholders to drive predictable execution of high-impact programs including system implementations, process redesign, and modernization efforts. The Lead will translate business needs into clear requirements, influence solution design to optimize outcomes, and ensure solutions are tested, compliant, and operationally ready—delivering measurable business value aligned to Finance priorities.

Responsibilities

• Lead end-to-end delivery of Finance initiatives including system implementations, process redesign, and on-prem to cloud migrations
• Drive predictable execution through effective planning, risk management, issue escalation, and stakeholder communications
• Partner with Finance leaders and business owners to translate technology and automation needs into prioritized roadmaps and delivery plans
• Influence system and process design to improve efficiency, controls, and business outcomes
• Ensure alignment with Finance priorities, regulatory requirements, and internal control standards
• Facilitate delivery planning, stand-ups, reviews, retrospectives to keep teams aligned and outcomes focused
• Proactively identify and remove delivery blockers and manage cross-team dependencies
• Provide clear, concise reporting on progress, risks, dependencies, and outcomes for senior Finance leadership
• Identify resource needs, coordinate across teams, and resolve operational challenges to minimize delays
• Ensure high-quality documentation of solution requirements (use cases, user stories, process flows, mockups, test scenarios, and test cases)
• Identify opportunities for continuous improvement and present actionable recommendations to leadership

Key Competencies

• Accountability & Ownership: Takes personal responsibility for outcomes, models follow-through, and holds teams accountable for delivering results
• Collaboration & Enterprise Mindset: Builds strong partnerships across Finance, Technology, and the enterprise; prioritizes Humana’s success over functional silos
• Execution for Results: Translates strategy into action, simplifies complexity, embraces change, and removes barriers to delivery
• Interpersonal Effectiveness: Builds trust through respectful communication, active listening, and emotional intelligence; navigates change with resilience
• Purpose-Driven Leadership: Connects work to Humana’s mission and member impact, reinforcing the “why” behind transformation efforts

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Technology, or related field
•   3–5 years of experience supporting Finance transformation, systems modernization, requirements design, and testing
•    Experience delivering Finance and Accounting initiatives
• Hands-on experience with Finance systems (e.g., Oracle ERP, planning, allocations)
•    Ability to operate effectively in a fast-paced, ambiguous environment
•    Proficiency with Microsoft PowerPoint, Excel, Teams, and SharePoint
• ​   Experience with project and delivery management tools
• Strong analytical, written, and verbal communication skills
• High attention to detail with a continuous-improvement mindset
• Working knowledge of SQL, VBA, Cloud platforms, Databricks, or Snowflake

Preferred Qualifications

•    Health insurance or payer operations experience
•   Value-based care or provider arrangement experience
•   CPA or equivalent certification

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$94,900 - $130,500 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 06-29-2026
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.