Private Tutoring Operations Coordinator (NYC)

The Opportunity
Help close achievement gaps for students preparing for life-changing exams by teaming up with The Tutorverse. Each year, we help hundreds of students unlock their potential on high-stakes tests like the ACT/SAT, ISEE/SSAT, HSPT, and SHSAT. We do this by delivering service-oriented one-on-one tutoring and small-group classes, both in-person and online. We also develop and publish best-selling content, both in print and online. We're growing and looking for an organized, experienced coordinator of personalized tutoring services to help us make it all happen.

If this sounds like a good fit for you, read on!

Position Summary

The Private Tutoring Operations Coordinator runs the day-to-day logistics of one-on-one tutoring programs: matching students with tutors, scheduling sessions, and serving as the main point of contact for private clients. The role also supports tutor hiring and onboarding, monitors program delivery, and works with leadership to improve workflows across the tutoring lifecycle.

We’re looking for someone who has independently managed client-facing operations and coordinated multiple people or schedules in fast-paced environments - ideally with families who expect responsiveness and professionalism.

Hours are generally between 9:00am and 6:00pm ET, Monday-Friday.

Compensation & Benefits

We take work seriously, but know that there’s more to life than work. That’s why we take a holistic approach to compensation and benefits:

• The total compensation for this position will be competitive and commensurate with experience and qualifications (starting at $65,000, split between salary and non-discretionary bonuses).
• You should share in the success you deliver, which is why this position is also eligible for performance-based bonuses, which are aligned to key performance metrics shared with you after your first few months in the role.
• Save for the future by participating in our 401K, which includes a 3% contribution from the company and a profit-sharing plan!
• Your health is priceless, which is why we are proud to offer Fortune 500-level medical, dental, and vision benefits from leading healthcare insurers, like BlueCross/BlueShield, and Kaiser Permanente. Need coverage for a child or domestic partner? Want an FSA or HSA? We've got you covered (get it?).
• We want you to be your best self. That’s why we invest in ongoing professional development and training. That’s why we give you paid time off (starting at 2 weeks annually in addition to holidays) to travel, read, or do whatever it takes for you to find yourself. We also reward dedication - earn more time off as you grow with the company.

Responsibilities

The Coordinator will manage the day-to-day delivery of our private tutoring programs, including:

• scheduling lessons, matching students with tutors, and tracking progress against expectations.

• identifying gaps in tutor capacity (skills or availability), and resolving them quickly.

• recruiting, onboarding, placing, and evaluating freelance and full-time instructors.

• communicating directly with families to answer questions, manage expectations, and ensure a high-quality experience.

• coordinating with internal staff to keep business processes running smoothly - and improving them when they don’t.

Minimum Qualifications

Interested? Awesome! We’re looking for someone who has

• a bachelor’s degree from an accredited college

• at least 2 years of experience coordinating teams and managing multi-step workflows

• at least 2 years of experience improving administrative or operational processes

• at least 2 years in a client-facing or customer service role - ideally in education or a related field

• strong written and verbal communication skills (you’ll be writing emails to parents and speaking to them on the phone most days)

• a track record of solving problems independently and following through to resolution

Preferred Qualifications

Extra credit for someone who has:

• a degree in business administration
• experience coordinating one-on-one service programs (e.g., tutoring, mentoring, advising)
• familiarity with NYC’s public and private school systems
• some experience with CRM technologies;
• comfort working with spreadsheets and documents in MS Excel and Word

About The Tutorverse

The Tutorverse helps students reach for the stars by providing them with innovative and individualized educational support. We're not your regular tutoring company - we care deeply about all of our students, and strive to provide them with the attention they deserve. Whether students work with one of our private tutors or participate in one of our classes, we provide them with world-class learning services and products that they can't or don't get in school. Our passion for learning extends beyond our instructors into our best-selling line of workbooks, which fill badly needed gaps in the learning market.

Our Values
Check out what’s important to us: thetutorverse.com/careers

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The Tutorverse is committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to race, gender, color, religion, national origin, age, sexual orientation, citizen status, veteran status, physical or mental disability, or any other characteristic prohibited by state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.