Principal Technical Program Manager, Enterprise Technology

You will report into the Director of Enterprise Technology Operations and will work closely with engineering teams, in addition to other teams across the business, to support pivotal initiatives.

This position is based in our Los Angeles or Dallas offices. We work a hybrid schedule in office three days a week; Tuesday, Wednesday, and Thursday.

We are a team of enterprise technology professionals who own the Digital Content Supply Chain (DSC), workflow automation, and cloud operations to power our modern media supply chain platform.

The Enterprise Technology department is a team of enthusiasts who dedicate their time to building reliable and scalable solutions to help build, run, and transform enterprise applications. We promote strong engineering practices and use innovative technologies and cloud-based microservice architecture, which enable Crunchyroll enterprise teams to integrate seamlessly and achieve their goals.

As a Principal TPM, you will:

• Organize, plan, and track ongoing technical projects and critical initiatives for the Enterprise Technology team, with a specific focus on Digital Supply Chain
• Drive day-to-day technical execution across engineering teams, ensuring progress against design milestones, system readiness, and delivery timelines.
• Translate high-level business needs into technically feasible and prioritized requirements. Ensure every initiative has clear technical definitions and delivery criteria.
• Partner with engineering leads to understand technical architecture and align roadmaps with execution plans. Drive consistent decision-making by clarifying trade-offs and validating technical feasibility throughout the program lifecycle.
• Identify cross team dependencies, blockers, manage risks, and proactively clear paths to execution without waiting for direction.
• Facilitate Agile ceremonies (Backlog grooming, Sprint planning, Daily standup, Retrospectives, Demos, UAT coordination), where applicable, to drive team accountability, transparency, and continuous improvement
• Create and maintain functional and technical documentation, including process flows, APIs, and integration specs to ensure long-term maintainability and clarity.
• Serve as a key liaison with relevant business groups to facilitate planning and collaboration between teams, align on goals, identify dependencies, mitigate risks, and effectively communicate regular updates to all stakeholders to ensure clarity and alignment

We get excited about candidates, like you, because you have…

• 15+ years of experience within software development managing complex, technical programs in content/media, digital platforms, or SaaS.
• Technical foundation—you're comfortable in conversations about APIs, content pipelines and cloud architecture.
• Background in software development processes and Agile SDLC
• Ability to understand business needs, priorities and can track execution towards timely deliveries. Identify options and trade-offs effectively as needed.
• Coordinated UAT sessions and executed release/launch planning
• Managed large cross-functional initiatives involving engineering, product, and operations.
• Written and verbal communication skills at all levels, including Senior and C-level stakeholders, and ability to effectively convey technical information to non-technical audiences
• Communicate with clarity and confidence, navigating between executive updates and engineering stand-ups with ease.
• Prior experience in or managing projects specifically related to digital supply chain, including but not limited to media asset management, content and metadata workflow, or other enterprise technologies, preferred
• Prior experience in or managing projects related to streaming, a plus
• Fluent with tools like Jira, Confluence, Lucid, Smartsheet, or similar.
• A bachelor's degree in Computer Science, Engineering, or a related field.

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid