Principal Systems Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team:
Systems Engineering provides infrastructure and related services to the rest of the business-- we are the "cloud"-- and our internal customers are growing rapidly, both in footprint and in complexity. To accommodate this we are increasing our focus on software-defined infrastructure and adopting new methods and technologies.
To accommodate this rapid change our Gloabal teams need an architect to provide technical oversight, thought leadership, an example for our rising stars to follow, and an information conduit to leaders in other geos. For the right candidate this position offers high work-product visibility, access to leadership and senior technical staff, substantial breadth of technical responsibility, and the opportunity to shape the skills growth of other engineers. This position also reflects a deliberate investment in the EMEA region; your success will have a direct impact on the success and growth of the teams you support.
What you get to do in this role:

• Provide technical oversight on implementations Systems Engineering teams
• Drive significant and impactful technical changes through the organization
• Mentor and cultivate the skills of other Systems Engineers
• Create and reinforce pragmatic processes to enable engineering teams to create appropriate architectures
• Decompose large work scopes into chunks manageable by less senior Systems Engineers
• Define, document and review infrastructure and software architectures for new systems
• Identify and evaluate strategic technologies and technical approaches for fitness, advocate for their adoption, and propose skills-training regimens to facilitate their support
• Get your hands dirty with implementations, opportunistically and occasionally

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Can digest complexity and make it approachable by mortals and outsiders
• Can engage at the appropriate level - broad or deep - and knows which level of engagement is required for a given situation
• Can effectively communicate with all stakeholders: technical and not, management and not, junior staff through senior leadership
• Can guide teams through making good architectural decisions, breaking ties when necessary
• Can explain the appropriate relationships between components of a software system likely to change, grow and otherwise mutate over time
• Has the ability and is willing to coordinate and drive significant efforts, both with and without help from project and program managers
• Adopts a rigorous approach to modelling problems, identifying and then validating the assumptions in their own models with experts
• Is comfortable routinely collaborating with peers in the Pacific time zone
• Has a deep understanding of infrastructure concepts such as IP networking, block and file storage, load-balancers, etc.
• Is acquainted with common technologies used to build and maintain Linux-based systems, such as (but not limited to) Terraform, Cobbler, Puppet, Ansible, virtualization, containers, etc.
• Has a working understanding of related internet protocols such as DNS, LDAP, NTP, SMTP, HTTP, etc.
• Has integrity, honesty and can uphold ServiceNow's values

Qualifications

• Experience working in a SaaS environment, although not necessarily hyperscale (we're in the middle of the curve, and hyperscale assumptions don't always hold)
• Comfortable designing, authoring, testing, and debugging code in a popular systems language such as Python, Go, Java, or Ruby

Basic Qualifications:

• 5+ Architecture and systems lead experience

For positions in this location, we offer a base pay of $195,700 - $342,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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