Principal Strategy & Operations Manager

About the teamThe Listing Media organization at Zillow Group plays an essential role across Zillow’s businesses (including For Sale, Rentals, and New Construction), responsible for the media assets, products, and experiences that power and differentiate Zillow’s consumer and agent offerings. The organization also encompasses Zillow’s real estate media businesses, including Zillow Media Experts and Aryeo.
Within this dynamic organization, the Strategy and Operation team is responsible for defining and delivering Zillow’s long-term media strategy and near-term business plan, working across the entirety of Zillow Group’s portfolio of businesses. As the senior-most Strategy lead, you'll be working at the intersection of technology, real estate, and media to fully own the largest and most complex components of Zillow’s Listing Media strategy. You will also be responsible for translating that strategy into initiatives, products, and business offerings that deliver on it, working closely with Operations, Program Management, Product, Engineering, and Sales colleagues.

Our team embodies Zillow's core values and plays a substantial role in the organization's success. We pride ourselves on our ability to adapt to the evolving needs of consumers, real estate photographers, real estate agents, and the various Zillow business lines. By joining us, you'll be part of a dynamic group that's shaping the future of real estate technology and making a significant impact in the market.

About the role

As a Principal Strategy and Business Operations Manager, you will leverage your strong strategic background and analytical capabilities to:

• Build strategic frameworks that set a compelling vision for the future across Zillow’s business lines

• Work closely with Product and Engineering teams to align product roadmaps with long-term strategy, medium-term business objectives, and near-term customer demands. This includes leading prioritization efforts that navigate trade-offs between the demands of competing stakeholders

• Architect business models for key products (including pricing and packaging strategies) that maximize revenue

• Spearhead comprehensive market analyses that unlock new growth opportunities and guide strategic investments

• Lead high-stakes initiatives that directly impact Zillow's market position and revenue growth

• Orchestrate cross-functional collaboration and build consensus across a complex organization

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $153,600.00 - $245,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $145,900.00 - $233,100.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Strategic Excellence

• Deep expertise in developing and executing business strategies that drive measurable results

• Proven ability to identify market opportunities and translate them into actionable business plans

• Track record of leading complex, high-impact initiatives from conception to successful implementation

Analytical Mastery

• Comfort in analyzing large, complex datasets to extract meaningful business insights

• Expertise in creating sophisticated financial models and conducting rigorous market analyses

• Proficiency in translating data into compelling visualizations and clear recommendations

Leadership & Communication

• Ability to influence and align stakeholders across organizational levels

• Strong track record of leading cross-functional teams and managing complex projects

• Outstanding presentation skills with experience communicating to executive audiences

• Demonstrated success in coaching and developing junior talent

Required Qualifications:

• Bachelor's degree in Business, Economics, Business Analytics, or related quantitative field

• 10+ years of professional experience, including both:

  • Experience at top-tier management consulting firms (at the EM / PL / SM+ level)

  • Strategy, business operations, product, or similar experience in technology companies

• Significant experience working closely with Product and Engineering teams

• Proven track record of developing and implementing successful business strategies, including crafting compelling, data-driven narratives to build broad buy-in

• Experience leading cross-functional teams and partnering across complex organizations to drive alignment and results

Preferred Qualifications:

• MBA or advanced degree in a related field

• Experience in media, advertising, or real estate businesses

• Expertise in go-to-market strategy (incl. indirect/channel or partnership-led distribution models)

• Experience working with AI Product teams, and using AI tools in your day-to-day work 

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.