Principal Site Reliability Engineer

Job Description
Join a globally recognized financial organization and advance your profession to new heights by contributing to revolutionary projects. You've discovered the perfect environment to have a major impact.
As a Principal Site Reliability Engineer at JPMorgan Chase within the Enterprise Technology, AI/ML & Data Platforms division, you will utilize your expertise to create innovative solutions that improve critical incident management and streamline the software development lifecycle throughout the organization. Your role will involve overseeing, designing, and deploying infrastructure components to enhance reliability and ensure operational efficiency.
Job responsibilities

• Architect and implement observability platforms and tools for proactive detection and continuous improvement.
• Lead the design and development of core observability services, including metrics pipelines and log aggregation.
• Leverage modern technologies such as Open Telemetry and AI/ML for anomaly detection and automated insights.
• Collaborate with engineering and SRE teams to define service-level objectives (SLOs) and error budgets.
• Provide technical leadership and mentorship to engineering teams, ensuring best practices in system design.
• Champion observability as a first-class concern in the software development lifecycle.
• Influence platform strategy and roadmap through deep technical insight and alignment with business priorities.
• Write advanced documentation and create executive presentations that translate technical issues into business impact.
• Participate in industry professional forums and monitor relevant industry technologies and standards.
• Lead medium to large projects by bringing together the proper perspective and integrating feedback from team members.
• Participate in support responsibilities for coverage of critical applications.

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability engineering concepts and 10+ years applied experience.
• Ability to determine how each system relates to each other and build automation to improve reliability.
• Experience with translating research, analysis, and tests into business recommendations.
• Ability to balance and be accountable for the work of multiple architects and designers.
• Understands and leads partnerships across job functions to develop efficient systems.
• Engages team members and expresses complex ideas with appropriate level of detail, while providing constructive feedback.
• Self-motivated and able to work well under pressure with minimal supervision.
• Ability to tackle a problem by using a logical, systematic, sequential approach.

Preferred qualifications, capabilities, and skills

• Experience with cloud-native instrumentation and streaming data platforms.
• Influence technology and policy decisions while fostering commitment and confidence in team members.
• Develop effective solutions and analyze competitive positions by considering market trends.
• Support the introduction of innovative methods and communicate clearly to persuade audiences.
• Demonstrate concern and meet the needs of both internal and external customers.

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About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.