Principal Sales Operations Manager, Enhanced Market Sales Operations

About the teamThe Enhanced Market (EM) Sales Operations team at Zillow is dedicated to driving sales excellence and operational efficiency by developing and implementing strategic processes, tools, and insights. The team empowers Growth Advisor and Launch Advisor teams with the resources and data they need to achieve and exceed revenue targets, supporting Zillow’s integrated transaction vision through continuous improvement and customer satisfaction.

About the role

As a Principal Sales Operations Manager, you will serve as the organization’s foremost expert in sales strategy and insights for Enhanced Markets. You will leverage industry expertise and a deep understanding of sales operations to define and drive the strategic direction of sales programs, frameworks, and analytics. This role is responsible for shaping company-wide sales strategy, authoring operational frameworks, and delivering groundbreaking insights that influence executive decision-making and drive business growth. You will operate with a high degree of autonomy, collaborating with executive leadership and cross-functional partners to solve ambiguous, high-impact challenges and set the long-term vision for sales excellence at Zillow.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

Key Responsibilities

Sales Strategy & Frameworks

• Define and author the strategic roadmap for sales operations and intelligence across Enhanced Markets, ensuring alignment with Zillow’s corporate objectives and growth ambitions.

• Design and implement scalable frameworks for sales roles, staffing models, and regional structures, collaborating with executive leadership to drive adoption and impact.

• Lead the development and execution of  sales strategy initiatives, including the rhythm of business reviews, to inform and influence executive decision-making.

• Set and govern policies and best practices for sales analytics, performance measurement, and operational reporting, ensuring consistency and excellence across the organization.

Sales Insights & Analytics

• Analyze complex sales performance trends, market dynamics, and business drivers to identify opportunities, risks, and strategic levers for growth.

• Deliver senior leadership-level recommendations based on deep analysis of sales data, market intelligence, and operational metrics, shaping the direction of Enhanced Market initiatives.

Cross-Functional Leadership

• Partner with executive leaders across Sales, Finance, Product, HR, and Business Intelligence to shape long-term operating models and ensure alignment of sales strategy with company-wide goals.

• Act as a subject matter expert and trusted advisor, influencing policy and decision-making at the highest levels of the organization.

• Lead cross-functional workstreams to operationalize new sales strategies, frameworks, and analytics capabilities, ensuring successful execution and measurable impact.

Qualifications

• 12+ years of experience in Sales Operations, Revenue Strategy, Business Operations, or a related field, with a proven track record of industry expertise and company-wide impact.

• Demonstrated ability to define and drive strategic direction for sales operations, frameworks, and analytics at scale.

• Deep knowledge of sales strategy, analytics, and operational best practices, with a history of delivering innovative, high-impact solutions.

• Exceptional analytical and problem-solving skills, with mastery of business intelligence tools (e.g., Salesforce, Tableau, Excel) and advanced data modeling.

• Experience influencing executive leadership and driving cross-functional collaboration on complex, ambiguous challenges.

• Outstanding communication skills, with the ability to translate complex data into compelling narratives and strategic recommendations.

• Bachelor’s degree required; advanced degree preferred

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.