Principal Product Manager, Search

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

About the Role

We are seeking a highly motivated and results-oriented product leader who will be responsible for shaping and driving the full lifecycle of our Lucidworks Search product, from initial concept to successful customer adoption. This is a highly technical product role that reports directly to the VP of Product and requires close collaboration with Engineering to navigate technical challenges, with Client Success and customers to identify pain points, and with Sales to fuel business growth.

This person excels not only in discovery, analysis, and communication but also in execution and follow-through, ensuring that product roadmaps are delivered on time and aligned with client needs. You will influence the company’s trajectory by bridging functional roles, technical teams, and diverse personalities, ensuring seamless communication and collaboration across the organization. Additionally, you will be adept at discussing product vision and strategy both internally and with external stakeholders, including partners, current clients, and prospects.

This role encompasses everything from analysis, roadmapping, and working with Engineering, to pricing, enablement, documentation, demos, go-to-market strategies, and ultimately, driving adoption.

This is a fully remote role open to candidates based in the US.

Responsibilities

• Collaborate with executive leadership to define and evolve the long-term vision for the Lucidworks Search product line, ensuring alignment with the company’s overall business strategy.
• Lead the development of a strategic roadmap that balances short-term delivery with long-term innovation and growth.
• Stay ahead of industry trends and competitor developments to inform strategic decisions, positioning Lucidworks as a market leader.
• Define and own the pricing and packaging strategy for the Lucidworks Search product line, ensuring that offerings align with market demand, customer needs, and revenue goals.
• Collaborate with cross-functional teams (Sales, Marketing, Engineering, Customer Success, and Executive Leadership) to represent the voice of the customer and ensure consistent communication about the product roadmap, vision, and development status.
• Lead the development and execution of the go-to-market strategy, ensuring seamless customer experience from product launch through the customer lifecycle.
• Drive tactical product decisions by translating customer feedback and competitive analysis into actionable product features. Be the internal advocate for client needs, balancing client value and business priorities.
• Manage the entire product lifecycle from ideation and discovery through development, launch, and customer adoption, ensuring that each phase is executed with precision and meets deadlines.
• Define and track key success metrics (e.g., feature adoption, usage metrics, customer satisfaction, time-to-market) to measure the impact of product initiatives on Lucidworks’ client value and business outcomes.
• Regularly assess and identify opportunities to enhance internal processes to ensure they are as efficient and scalable as possible, improving time-to-market and product quality.
• Ensure all product management activities, decisions, and processes are clearly documented and communicated to stakeholders, ensuring transparency and accountability.
• Deliver measurable improvements in customer satisfaction (NPS/CSAT) and time-to-market for features by integrating feedback and driving timely, high-quality releases.

Skills & Qualifications

• BA/BS degree in Computer Science, Software Engineering, Information Systems, or equivalent experience. Advanced degree preferred but not required.
• 8+ years of hands-on product management experience with search focused products, including managing the full product lifecycle from discovery to delivery, ideally within B2B SaaS or developer-focused environments.
• Proven experience in managing multiple product lines or large-scale software projects simultaneously, with a track record of leveraging a shared pool of technical resources to achieve business goals.
• Demonstrated ability to drive complex software solutions by effectively influencing and collaborating with cross-functional teams (Engineering, Marketing, Sales, Customer Success) to ensure alignment and successful delivery.
• Strong understanding of search technologies and developer-focused products, with the ability to make informed product decisions based on industry trends and competitive analysis.
• Ability to deeply understand customer needs from diverse perspectives (engineering, business, and end-user) and translate those into actionable product requirements that deliver measurable client value.
• Strong analytical thinking and problem-solving abilities, leveraging data to inform decisions, and balancing short-term tactical needs with long-term strategic vision.
• Proven ability to think both strategically (big-picture, long-term) and tactically (detail-oriented, short-term), with a strong track record of aligning these perspectives to drive business success.
• Curious and adaptable with a strong willingness to continually learn new skills across areas such as data analytics, software, project management, market strategy, and communication.
• Exceptional organizational abilities, capable of managing and prioritizing multiple workstreams, customer requests, and strategic initiatives to deliver elegant, coherent solutions.
• Proven experience in defining and owning product pricing and packaging strategies, ensuring offerings align with market demand, customer needs, and revenue goals.
• Able to work effectively within constraints, leveraging available resources creatively to achieve product goals. Proven ability to thrive in ambiguous environments.
• Confident in working with diverse teams across geographies, backgrounds, and professional levels, fostering a culture of inclusivity and collaboration.
• Outstanding verbal and written communication skills, capable of presenting complex ideas clearly and concisely to both technical and non-technical audiences.

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.