Principal Product Manager, Scheduling Pro

Ready to be a Titan?

ServiceTitan is looking for a strategic, results-driven product leader to take full ownership of our Scheduling product portfolio, and act as a General Manager for Scheduling Pro to drive growth and expansion of this upsell business. This is an incredible opportunity to own and shape a critical revenue growth initiative at a fast-growing SaaS company in an absolutely vital industry.

This highly strategic role will focus on product discovery, roadmap execution, and delivery while also influencing pricing, promotions, sales enablement, post-sales support, and go-to-market (GTM) execution. You will work with a cross-functional team of passionate, high-caliber individuals across product, sales, marketing, customer success, and engineering to ensure we maximize value for both our customers and our business.

Our approach is customer-focused and data-driven. You will dive in to deeply understand our customers and their needs, collect and analyze data, and guide the team to move at high velocity and ship impactful solutions. You will leverage ServiceTitan’s platform capabilities and application programming interface (API) as well as emerging technologies including machine learning (ML) and artificial intelligence (AI),  to help create a comprehensive ecosystem of integrated, innovative solutions that solve customer problems end-to-end.
What you'll do:

• Product Vision: Create, articulate, evangelize, champion, and execute the vision for ServiceTitan's Scheduling Pro product

• Strategy & Roadmap: Own the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business results

• Discovery & Delivery: Drive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-market

• Pricing & Packaging: Develop and iterate on pricing models, promotions, and packaging strategies to drive revenue and customer adoption

• Sales Enablement & Support: Enable sales stakeholders with product insights and an understanding of market needs, provide proof points and address objections, and partner with sales teams to structure and close deals

• Post-Sales & Customer Success: Collaborate with customer success teams to optimize onboarding, adoption, and expansion strategies; own customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitments

• Go-To-Market (GTM): Work with marketing and sales enablement teams to craft compelling messaging, positioning, and promotional strategies to drive sales pipeline and accelerate upsell conversions

• Product Leadership: Influence multiple product areas and build integrated product experiences in collaboration with R&D leaders across Marketing, CRM, Jobs & Project Management, Dispatch, Pricebook, Estimates, Dispatch, Inventory, FinTech, Memberships, Accounting, and Reporting

• Performance & Analytics: Achieve goals by defining key success metrics, analyze product performance, and iterate based on customer feedback and data insights

What you’ll bring:

• 8+ years of relevant work experience in product management, B2B SaaS products strongly preferred

• 4-year degree from a top university, MBA or related graduate degree preferred

• Strong business acumen and strategic thinking, with a track record of driving revenue growth through upsell and expansion strategies

• Analytical mindset, with proficiency in using data to drive decisions, measure success, and quantify customer outcomes and business impacts

• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with others

• Demonstrated track record of delivering industry-transforming solutions across web and mobile platforms

• Proven ability to deliver against ambitious schedule milestones while paying strict attention to detail and quality

• Capacity to operate autonomously and bring clarity in uncertain environments

• Sound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resources

• Excellent communication skills, with the ability to convey complex ideas to both technical and non-technical audiences

• Enthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your cause

• Bias toward action allowing you to move quickly while establishing the foundation for long-term success

• Previous experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.